Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $9.00 - $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Performance bonus
wellness programs
financial support
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with a broad footprint that includes 43 destinations across North America. With a dynamic presence that extends into online sports betting and iCasino through ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment is at the forefront of transforming the entertainment industry. The company prides itself on creating an inclusive and supportive work environment driven by diversity, sustainability, and a commitment to the communities and individuals it serves. This focus fosters a collaborative atmosphere where team members are empowered to grow their careers, supported... Show More
Job Requirements
- Must be 21 years of age
- High school diploma or equivalent preferred
- Previous beverage experience required
- One year of cocktail server experience in a fast-paced environment preferred
- Cash handling experience required
- Must have excellent customer service and interpersonal skills
- Must have strong written and verbal communication skills
- Must be fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Ability to tolerate second-hand smoke, noise, and bright lights
- Ability to work at a fast pace in often crowded and noisy environment
- Must meet professional appearance standards as prescribed by company policy
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Job Qualifications
- High school diploma or equivalent preferred
- One year of cocktail server experience in a fast-paced environment preferred
- Previous beverage experience required
- Cash handling experience required
- Excellent customer service and interpersonal skills
- Strong written and verbal communication skills
- Fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Ability to work collaboratively and communicate effectively with team members
- Ability to tolerate second-hand smoke, noise, and bright lights
- Must meet professional appearance standards as prescribed by company policy
Job Duties
- Adheres to all departmental and property policies and procedures regarding guest service standards
- Provides prompt, courteous beverage refreshment service to casino guests
- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks
- Keeps informed of continually changing promotional beverages, events, and services
- Maintains integrity of all financial controls and responsibilities
- Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner
- Resolves service issues according to established guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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