SANDIA RESORT HOTEL

COCKTAIL SERVER LOUNGE

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Split Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Training and development opportunities
Employee assistance program
Retirement plan options

Job Description

Pueblo of Sandia is a dynamic and culturally rich establishment known for its dedication to delivering exceptional guest experiences in a variety of hospitality settings, including multiple bars and restaurants on their property. As a well-respected entity rooted in the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence, Pueblo of Sandia is committed to creating a work environment where employees can thrive and grow. They emphasize meeting performance standards that not only attract and retain qualified team members but also provide ongoing opportunities for development and contribute to the organization's overall success now and in the future.Show More

Job Requirements

  • High school diploma or GED certification
  • one year serving experience in an establishment serving beer, wine, and spirits
  • minimum age of 21 years
  • obtain and maintain New Mexico Alcohol Server's License
  • must pass a stringent background investigation
  • must undergo pre-employment and random drug screening
  • ability to lift at least 25 lbs
  • ability to work various shifts including days, nights, weekends, holidays, split shifts, and overtime
  • ability to maintain punctual and regular attendance
  • ability to adhere to health and safety standards
  • physical capability to perform duties including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking
  • must maintain high standard of personal hygiene
  • ability to work indoors and outdoors in varying weather conditions

Job Qualifications

  • One year serving experience in an establishment serving beer, wine, and spirits
  • must be at least 21 years of age
  • high school diploma, GED certification or equivalent
  • strong understanding of beverage offerings including cocktails, spirits, wines, and beers
  • customer focused approach
  • knowledge of local regulations and laws on alcohol service
  • knowledge of brands, prices, and garnishes
  • knowledgeable of basic sanitation practices
  • ability to multitask and manage orders in a fast-paced environment
  • excellent communication skills
  • proficiency in cash handling and POS systems
  • interpersonal skills
  • detail oriented with strong customer service focus
  • ability to follow directions and maintain a safe work environment
  • ability to work harmoniously with coworkers and supervisors

Job Duties

  • Greets guests with a friendly and welcoming demeanor
  • takes and accurately records drink orders into the POS system
  • maintains a professional and approachable attitude
  • monitors and intervenes service to intoxicated guests per guidelines
  • sets up and breaks down cocktail area at shift start and end
  • participates in daily stand-up meetings
  • completes required computer-assisted training
  • collects orders from bartender and serves to guests
  • supports an inclusive work environment
  • collaborates effectively with team members
  • maintains knowledge of in-house services and local information
  • maintains table cleanliness throughout service
  • identifies opportunities to upsell beverages
  • utilizes guest's name when presenting the tendered bill
  • adheres to uniform standards
  • complies with health and safety guidelines
  • processes guest payments accurately
  • completes all opening and closing side work
  • ensures responsible alcohol service and checks patron IDs
  • serves food items as required
  • operates POS system accurately
  • maintains punctual and regular attendance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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