Cocktail Server FT - Must be 21 years old

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $10.00 - $16.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Professional development opportunities

Job Description

The hiring establishment is a vibrant casino that offers a lively and entertaining environment for patrons seeking gaming excitement alongside quality food and beverage service. This casino is well-known for providing a comprehensive and sophisticated gaming experience complemented by excellent dining options. As a full-service venue, it features multiple bars and food outlets designed to cater to the diverse tastes and preferences of its guests. The casino is dedicated to maintaining high guest service standards and ensuring patrons enjoy a comfortable and engaging atmosphere. With an emphasis on professionalism and courtesy, the casino prides itself on delivering exceptional customer service... Show More

Job Requirements

High school diploma or equivalent
one year of mixology and cocktail preparation experience
excellent customer service skills and guest interaction
ability to handle high-volume, fast-paced service environments
understanding of various types of alcohol, cocktail recipes and bar equipment
must obtain ABC certificate of safe alcohol server training
must be 21 or older
excellent interpersonal communication, guest service, attention to detail and problem solving skills
must be able to successfully pass a pre-employment drug/alcohol screen
background investigation
obtain and maintain gaming license

Job Qualifications

Knowledge of customer service
knowledge of bartending and bar maintenance operations
knowledge of specialty alcoholic drinks
knowledge of all bar items and liquors
knowledge of POS systems
knowledge of basic math and arithmetic
skill in providing excellent customer service
ability to learn all beverages non-alcoholic and alcoholic
ability to operate a cash register
ability to learn food service principles
ability to create a friendly atmosphere and demonstrate excellent customer service
ability to communicate effectively both verbally and in writing
ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
ability to establish and maintain professional relationships with co-workers at all levels
ability to work independently and meet strict time lines
ability to interpret a variety of instructions furnished in written and oral form

Job Duties

Greets and takes beverage and food orders from casino patrons
check in with customers throughout their visit
understand the bar menu, including alcohol and non-alcoholic options and make informed recommendations to customers
serves the beverages and food in an accurate, prompt and professional manner
remains attentive to the patrons throughout the gaming experience, adhering to or exceeding guest service standards
memorizes beverage menus in order to answer questions and make recommendation to customers
maintains cleanliness standards by removing empty cups, removing napkins, and cleaning ashtrays in service area
attends and participates in departmental meetings to gain knowledge of products, service and facility promotions and events
responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service
reports any maintenance or housekeeping discrepancies to management in a prompt manner
exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times
follows guidelines regarding safety and customer service according to established policies and procedures
attends and participates in regularly scheduled staff meetings
contributes to a team effort and accomplishes related results as required
has knowledge of the property and food served in the various food venues, beverage service, and Casino related information
promotes and documents orders for drinks, reciting selection of all call and premium brands as requested by memory
prepares and serves cocktails and other beverages accurately and without waste according to the customer's specifications and ABC requirements
inputs orders at the point of sale
creates checks for each customer/party/server
maintains accountability of all beverages served
presents an accurate check to guest in a timely fashion
thanks patrons and invites them to return
cleans up after customers and maintains an orderly and clean work area at all times
collaborate with other team members, including bartenders and other servers to ensure smooth service
address any guest concerns or requests professionally and efficiently
may participate in promotional activities or special events
responsible for setting up tables and cleaning up after customers
maintains proper and adequate bar set up
washes glassware and utensils after each use
checks identification and legitimacy of customers to make sure they meet age requirements for the purchase of alcohol products
provide safe and responsible alcohol services by determining when a customer has had too much alcohol
maintain an organized work area for convenient guest interaction and safety
follows guidelines regarding alcohol service, safety and customer service according to established regulations policies and procedures
performs other duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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