Cocktail Server FT - Must be 21 years old

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $10.00 - $16.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

This employer is a casino entertainment establishment that provides a lively and dynamic environment focused on delivering exceptional guest experiences through gaming and hospitality services. Within the entertainment and hospitality industry, this casino emphasizes top-notch customer service, safety, and compliance with applicable regulations. The company values employee professionalism, team collaboration, and maintaining clean and appealing service areas to ensure a luxury and enjoyable atmosphere for patrons. The role being offered is that of a Beverage Server who will work closely with the Beverage Services Supervisor to provide prompt, courteous, and knowledgeable service to casino customers. It is a full-time position... Show More

Job Requirements

High school diploma or equivalent unless waived
Minimum one year of mixology and cocktail preparation experience
Ability to provide excellent customer service and interact with guests
Must be at least 21 years old
Must obtain ABC certificate of safe alcohol server training
Ability to work in a high-volume, fast-paced environment
Ability to handle various types of alcohol and cocktail recipes
Ability to pass pre-employment drug/alcohol screening and background check
Ability to obtain and maintain a gaming license
Excellent communication and interpersonal skills
Physical ability to stand for extended periods and lift up to 50 pounds
Willingness to work nights, weekends and holidays
Ability to follow safety and customer service policies

Job Qualifications

High school diploma or equivalent
One year of mixology and cocktail preparation experience
Excellent customer service skills
Understanding of various types of alcohol, cocktail recipes and bar equipment
Must obtain ABC certificate of safe alcohol server training
Must be 21 or older
Excellent interpersonal communication skills
Attention to detail
Problem solving skills
Ability to pass a pre-employment drug/alcohol screen and background investigation
Ability to obtain and maintain gaming license
Knowledge of bartending and bar maintenance operations
Knowledge of specialty alcoholic drinks
Knowledge of point-of-sale systems
Basic math and arithmetic skills
Ability to communicate effectively verbally and in writing
Ability to establish and maintain professional relationships
Ability to work independently and meet strict timelines

Job Duties

Greets and takes beverage and food orders from casino patrons
Check in with customers throughout their visit
Understand the bar menu, including alcohol and non-alcoholic options and make informed recommendations to customers
Serves the beverages and food in an accurate, prompt and professional manner
Remains attentive to the patrons throughout the gaming experience, adhering to or exceeding guest service standards
Memorizes beverage menus in order to answer questions and make recommendation to customers
Maintains cleanliness standards by removing empty cups, removing napkins, and cleaning ashtrays in service area
Attends and participates in departmental meetings to gain knowledge of products, service and facility promotions and events
Responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service
Reports any maintenance or housekeeping discrepancies to management in a prompt manner
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times
Follows guidelines regarding safety and customer service according to established policies and procedures
Attends and participates in regularly scheduled staff meetings
Contributes to a team effort and accomplishes related results as required
Has knowledge of the property and food served in the various food venues, beverage service, and Casino related information
Promotes and documents orders for drinks, reciting selection of all call and premium brands as requested by memory
Takes orders from customers in a prompt and friendly manner
Prepares and serves cocktails and other beverages accurately and without waste according to the customer's specifications and ABC requirements
Inputs orders at the point of sale
creates checks for each customer/party/server
maintains accountability of all beverages served
Presents an accurate check to guest in a timely fashion
thanks patrons and invites them to return
Cleans up after customers and maintains an orderly and clean work area at all times
Collaborate with other team members, including bartenders and other servers to ensure smooth service
Address any guest concerns or requests professionally and efficiently
May participate in promotional activities or special events
Responsible for setting up tables and cleaning up after customers
Maintains proper and adequate bar set up
washes glassware and utensils after each use
Checks identification and legitimacy of customers to make sure they meet age requirements for the purchase of alcohol products
Provide safe and responsible alcohol services by determining when a customer has had too much alcohol
Maintain an organized work area for convenient guest interaction and safety
Follows guidelines regarding alcohol service, safety and customer service according to established regulations policies and procedures
Performs other duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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