Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $9.50 - $15.75
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Uniform allowance
Job Description
Highgate Hotels is a prominent leader in real estate investment and hospitality management, overseeing assets exceeding 15 billion dollars and managing a diverse portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established with a 30-year track record, Highgate has distinguished itself as an innovator in the hospitality industry, providing expert guidance throughout all stages of the property lifecycle — from initial planning and development to recapitalization and disposition. Their dedication to excellence is reflected in their management of a variety of hotel brands, including bespoke lifestyle brands, legacy brands, and independent resorts, all... Show More
Job Requirements
- High school diploma or equivalent
- Legal age to serve alcoholic beverages according to state laws
- Ability to work flexible, sometimes long hours
- Ability to lift up to 20 pounds occasionally and 10 pounds frequently
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Ability to listen and clarify concerns
- Multitask and prioritize duties
- Attend all required hotel meetings and training
- Maintain regular attendance as required
- Maintain proper uniform and grooming standards
- Follow hotel safety and operational policies
- Demonstrate problem-solving skills
- Understand and apply complex information
- Cross-train in other hotel areas
- Maintain confidentiality
- Show initiative and anticipation of needs
- Perform other duties as assigned
- Maintain friendly and warm demeanor
Job Qualifications
- High school diploma or equivalent preferred
- Experience in a hotel or related field preferred
- Legal age to serve alcoholic beverages according to state laws
- Ability to stand for the entire shift
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify guest and employee concerns
- Multitasking and prioritization skills
- Friendly, courteous, and service-oriented attitude
- Ability to attend hotel meetings and training
- Compliance with Highgate Hotel attendance standards
- High standards of personal appearance and grooming
- Ability to comply with hotel operational and safety standards
- Problem-solving abilities
- Ability to understand and apply complex information
- Willingness to cross-train in other hotel areas
- Ability to maintain confidentiality
- Initiative in anticipating guest and operational needs
- Friendly and warm demeanor
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and coworkers at all times
- Complete opening and closing checklists according to standards
- Welcome guests, take drink orders, relay them to bartenders, process orders, deliver drinks, and receive payments
- Have knowledge of appropriate garnishes for each drink
- Process credit card and room charges
- Clear and clean tables when guests leave and return glasses to be washed
- Keep lounge area clean and free of debris at all times
- Follow all cash handling policies and prepare closing report for night audit
- Perform side work duties as scheduled
- Have full knowledge of state liquor laws
- Be familiar with the computer system
- Assist bartenders in preparing drinks when needed
- Help set up and break down hors d'oeuvres tables during cocktail hour
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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