Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $9.50 - $15.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
uniform provided
Career development opportunities
team environment
Job Description
This job opportunity is with a distinguished hospitality company that values both elegance and exceptional guest service, renowned for its sophisticated atmosphere and commitment to excellence. The company operates within the entertainment and casino sector, often characterized by a vibrant setting where customer satisfaction and memorable experiences are paramount. This employer is recognized for its high standards in service delivery, employee conduct, and attention to detail, making it a preferred destination for guests seeking a refined environment paired with top-notch entertainment and culinary offerings.
The role on offer is for a Cocktail Server, often referred to as the company's "signatu... Show More
The role on offer is for a Cocktail Server, often referred to as the company's "signatu... Show More
Job Requirements
- High school diploma or G.E.D. required
- Must be willing to adhere strictly, and without restriction, to the appearance and uniform guidelines for this position, including the mandated heel height for the approved footwear selected by the company
- Must appear comfortable, poised, and confident in the company-issued uniform at all times
- Must acknowledge and agree to adherence, without restriction, to any future uniform designs and accompanying accessories selected by the company
- Must be polite, courteous, and willing to pitch in and help others as directed
- Must be capable of walking, bending, pushing, pulling, lifting, squatting, and kneeling while balancing trays with several beverages for a full 8 hour shift
- Capable of communicating in English, both verbal and written communication
Job Qualifications
- High school diploma or G.E.D. required
- Must be comfortable, poised, and confident in the company-issued uniform at all times
- Must acknowledge and agree to adherence, without restriction, to any future uniform designs and accompanying accessories selected by the company
- Must be polite, courteous, and willing to pitch in and help others as directed
- Must be capable of walking, bending, pushing, pulling, lifting, squatting, and kneeling while balancing trays with several beverages for a full 8 hour shift
- Capable of communicating in English, both verbal and written
Job Duties
- Provides excellent guest service to make the experience for the guest memorable
- Handles customer complaints and, if necessary, solicits involvement and support from supervisor
- Maintain an up to date knowledge of company events and promotions and be able to answer customers' questions accordingly
- Follows established company and departmental appearance standards, including uniform, hygiene, and general appearance guidelines, at all times
- Participates in the bi-annual appearance standard check for the cocktail server position and adheres to the terms and conditions of the guidelines set forth
- Serves as a company ambassador for promotional events, outside charity functions, sporting events, etc
- Fulfills guest beverage order requests on the casino floor or other areas as assigned, by taking and processing orders, and serving them in a friendly, quick and efficient manner
- Assists with preparing drink orders as directed
- Card any customer who looks 30 years old or younger
- Retrieves empty glasses and returns them to the service bar or other designated area
- Follow company procedures with respect to responsible gaming and alcohol service
- No more than two butts in an ashtray before it is changed
- Works collegially with supervisors, bartenders, bar porters, and other cocktail servers to prepare and deliver drinks quickly and courteously
- Understands, complies with, and enforces all alcohol awareness procedures and relevant laws
- Utilizes proper cash and comp procedures, and adheres to established P.O.S procedures and pricing structure for every drink order
- Maintains a clean, well-organized and properly stocked service area at all times
- Complete all established set-up and break-down procedures
- Communicates with supervisors regularly to express concerns or give suggestions regarding the day to day operations of the department
- Performs tasks in accordance with all relevant sanitation and safety laws and regulations
- Performs all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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