Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) savings plan
Paid Time Off
Employee Discounts
Job Description
Coach is a prestigious global fashion house established in New York in 1941, known for its crafted leather goods and luxury accessories. As part of the Tapestry portfolio—a global house of brands—Coach embodies innovation, inclusivity, and a commitment to creating beautiful products designed to last. With a rich legacy and a continuing evolution under the creative vision of Stuart Vevers, Coach delivers timeless style that empowers customers to express their individuality with confidence. The brand's dedication to quality and service resonates globally, supported by a strong presence in major fashion markets including Honolulu, Hawaii.
The Sales Support Associate posi... Show More
The Sales Support Associate posi... Show More
Job Requirements
- Ability to execute at a fast pace
- ability to communicate effectively with customers and team
- ability to maneuver sales floor, shelves, and stock room including climbing, bending and kneeling
- ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
- ability to meet Coach scheduling and availability expectations including nights, weekends, holidays, and high retail traffic days
- 1-3 years previous retail experience preferably in luxury retail
- high school diploma or equivalent
- knowledge of cash register systems and basic computer skills
- physical ability to perform job tasks
- willingness to work flexible schedule including holidays
Job Qualifications
- High school diploma or equivalent
- college degree preferred
- 1-3 years of retail experience preferably in luxury retail service
- knowledge of fashion trends and marketplace competition
- knowledge of cash register systems and basic computer skills including iPad/laptop, Mobile POS, and internet
- ability to use walkie talkie
- ability to read price and product release sheets
- strong customer service orientation
- excellent communication skills
- ability to multitask and work in fast-paced environment
Job Duties
- Greet customers with a smile and eye contact and offer your name
- interact genuinely with customers
- determine customers' needs by reading cues
- conduct email/name captures where permitted by law
- maintain accuracy operating POS
- keep cash wrap organized and clean
- suggest add-ons and sell gift cards
- maintain cash and POS media in compliance with company policy
- thank customers genuinely and provide a reason to return
- represent the Coach brand appropriately
- receive shipment and transfers
- notify Store Management of new product arrivals
- scan cartons/transfers verifying store information
- communicate discrepancies to management
- process shipments/transfers within standards and timeframes
- organize and clean stock room daily
- shift and organize product to accommodate sell through
- manage stock levels in stock room and sales floor
- prepare and conduct regular cycle counts
- participate in store physical inventory counts
- maintain Company Loss Prevention standards
- analyze sales floor for replenishment needs
- replenish sales floor or assigned zone
- execute visual merchandising needs reacting to sell through
- support sales floor activities as directed
- communicate product information effectively to customers
- respond confidently to customer requests and partner with team/store management
- uphold housekeeping standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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