Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short term disability
long term disability
Paid Time Off
Paid holidays
Benefits plus
Job Description
The Lead Concierge plays a pivotal role in the smooth operation of concierge services within a residential property community. This position is typically found in property management companies or upscale residential communities, where providing excellent customer service and ensuring a welcoming environment are paramount. As the senior leader of the concierge team, the Lead Concierge acts as the primary point of contact for homeowners and the Property Manager, overseeing the daily concierge operations and managing the onsite concierge staff. This role requires strong leadership, effective communication, and the ability to handle a variety of responsibilities that contribute to the overall... Show More
Job Requirements
- must be eighteen years of age or older
- must pass a background check
Job Qualifications
- must be eighteen years of age or older
- must pass a background check
Job Duties
- act as team leader for the onsite concierge staff
- assist with scheduling work shifts and finding fill-ins for work shifts
- assist with concierge onboard training
- work with management to ensure homeowner vendors COI is confirmed
- assist in updating homeowner contact information and creating staff login credentials in BuildingLink
- maintain records of standard operating procedures to ensure team members have access to policies and procedures to the community
- accept packages for residents
- log receipt and delivery of all packages
- contact homeowners immediately when packages are delivered
- respond to or forward as appropriate and track all homeowner inquiries
- complete building walking inspections daily and monitor building for cleanliness
- notify community manager of issues needing their attention
- distribute homeowner notices as needed
- provide a daily summary of activities and issues, including daily logs and checklist notes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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