Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
generous PTO
affordable health plans
Dental Insurance
Vision Insurance
Global access pass
Company-paid Life Insurance
Job Description
Merlin Entertainments North America is a global leader in the entertainment and attractions industry, renowned for delivering immersive and memorable experiences to guests of all ages. Among its prestigious portfolio is SEA LIFE New Jersey, an acclaimed attraction located in East Rutherford, New Jersey. Merlin Entertainments is committed to creating engaging environments where guests can explore, discover, and enjoy the wonders of the world’s aquatic life. With a focus on sustainability, innovation, and exceptional guest service, the company ensures a vibrant and supportive culture for its employees, reflecting its core values—We Care, Own Your Craft, Drive and Discover, Go Together,... Show More
Job Requirements
- flexible schedule including weekends evenings and holidays
- occasional domestic or international travel required
- must maintain a valid driver’s license and applicable certifications
- physically able to move through attraction environment and perform essential functions
- ensure safety and wellbeing of guests and employees
- comply with health safety and security policy and legal standards
- lead team in risk management safe systems of work and safety culture awareness
Job Qualifications
- bachelor’s degree in business management marketing or related field preferred
- minimum 3 years at manager level within high-volume attraction or hospitality business
- proven success in p&l ownership and delivering ebitda targets
- experience working with family and children-focused environments desirable
- demonstrated track record of driving engagement innovation and results
- strategic thinker
- commercially savvy
- people leader
- operational expert
- adaptable innovator
- collaborator
- effective communicator
Job Duties
- champion a guest first culture ensuring memorable experiences
- role model merlin way values through leadership presence and actions
- build high-performing motivated inclusive teams with strong engagement
- lead with empathy agility and growth mindset inspiring others
- implement hr dei&a wellbeing and csr initiatives
- deliver ebitda growth and cost-control strategies
- manage full p&l responsibility ensuring growth and profitability
- optimize revenue per capita and market share
- drive volume strategy maintaining competitive advantage
- oversee capital projects on time budget and aligned with roi goals
- identify and activate new revenue opportunities and partnerships
- collaborate with marketing on data-led attraction campaigns
- understand guest insights to target key markets
- safeguard brand across pr social and marketing channels
- utilize analytics and market intelligence for decision-making
- drive operational excellence ensuring safe efficient engaging performance
- be visible on-site role modeling guest-facing behaviors
- deliver exceptional guest satisfaction through continuous improvement
- maintain low-risk high-safety environment compliance and training
- oversee staffing levels to match demand and uphold service standards
- champion health safety and security as core operational priority
- ensure risk assessments business continuity and crisis plans are updated
- investigate and resolve incidents driving accountability and learning
- promote culture of openness awareness and proactive safety
- build strong partnerships with local businesses non-profits and authorities
- work collaboratively across merlins matrix structure sharing best practices
- cascade clear communication and ensure team alignment
- represent merlin externally as brand ambassador and community leader
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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