Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Generous Paid Time Off
Job Description
Invited is a leader in the hospitality and service industry with a rich history dating back to 1957. It is the largest owner and operator of private clubs in the United States, managing over 130 prestigious country clubs, city clubs, and athletic clubs across the nation. Invited prides itself on creating unique and enriching experiences for its members, guests, and its workforce of more than 17,000 employees. The company emphasizes a culture of relationship building and delivering first-class amenities, which include championship golf courses, modern workspaces, gourmet cuisine, resort-style pools, state-of-the-art racquet sports facilities, and advanced fitness centers, all designed... Show More
Job Requirements
- Minimum of 2 years of experience in a customer service or hospitality-focused role
- Comfortable using technology
- at least 1 year of experience with Microsoft Office or similar platforms
- Previous experience in a call center or contact center environment is preferred
- High school diploma or equivalent required
- Must be available to work a schedule of Monday - Friday 8:30am - 5:00pm CST
- Some Holidays required
- Laptop is provided
- must be able to maintain work at home requirements which include a professional workspace/room with a dedicated desk and a high-speed Internet connection with minimum data transfer speed of 100 Mbps download and 10 Mbps (megabytes per second)
Job Qualifications
- Warm, engaging, and polished communication style
- Ability to anticipate needs and offer thoughtful, personalized solutions
- Comfortable navigating change and evolving processes in a fast-moving environment
- Strong typing skills and confidence in navigating multiple systems simultaneously
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Excellent verbal and written communication skills
- Self-starter with a strong sense of accountability and dependability
- Bilingual skills are a plus and highly valued
Job Duties
- Maintain a positive, professional, and service-oriented demeanor during Member interactions
- Deliver timely and precise assistance for reservation requests via phone, email, and chat
- Provide thoughtful and courteous responses to inquiries from Members, peers, and leadership
- Maintain a working knowledge of over 500 club properties and associated services
- Navigate multiple systems simultaneously while managing Member requests
- Anticipate Member needs and offer personalized solutions
- Document and record interactions accurately to ensure seamless service continuity
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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