Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Generous Paid Time Off
leave programs
Job Description
Invited is a prestigious company that has been a leader in the hospitality and service industry since 1957. It is the largest owner and operator of private clubs in the United States, managing over 130 country clubs, city clubs, and athletic clubs nationwide. With a commitment to building relationships and enriching the lives of members, guests, and employees alike, Invited offers an inclusive, dynamic work environment centered around exceptional service and community engagement. The clubs under Invited's management boast top-tier amenities such as championship golf courses, modern workspaces, handcrafted culinary experiences, resort-style pools, cutting-edge racquet sports facilities, and fully equipped... Show More
Job Requirements
- Minimum of 2 years of experience in a customer service or hospitality-focused role
- Comfortable using technology
- at least 1 year of experience with Microsoft Office or similar platforms
- Previous experience in a call center or contact center environment is preferred
- High school diploma or equivalent required
- Must be available to work Monday – Friday 8:30am – 5:00pm CST
- some holidays required
- Laptop provided and ability to maintain professional workspace with high-speed internet (minimum 100 Mbps download and 10 Mbps upload)
Job Qualifications
- Service-minded professional with grace and attentiveness
- Warm, engaging, and polished communication style
- Ability to anticipate needs and offer personalized solutions
- Comfortable navigating change and evolving processes
- Strong typing skills and confidence in multiple systems navigation
- Proficiency in Microsoft Office applications
- Excellent verbal and written communication skills
- Self-starter with accountability and dependability
- Bilingual skills are a plus
Job Duties
- Maintain a positive, professional, and service-oriented demeanor during Member interactions
- Deliver timely and precise assistance for reservation requests via phone, email, and chat
- Provide thoughtful and courteous responses to inquiries from Members, peers, and leadership
- Maintain a working knowledge of over 500 club properties and associated services
- Collaborate with team members to ensure seamless member service
- Adapt to evolving processes and technology platforms
- Document and escalate issues appropriately to maintain service excellence
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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