Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
The ClubLife Concierge position is a vital role within the Member Experience Team at a prestigious private club focused on creating memorable and personalized experiences for its members. As an essential part of this dynamic hospitality environment, the club aims to offer a warm welcome, magical moments, and fond farewells to each member, ensuring their visits are enjoyable and seamless from start to finish. This opportunity allows for direct interaction with members and guests, contributing significantly to the overall atmosphere and satisfaction associated with the club's services.
This role is part-time and hourly, offering a competitive wage between $14.... Show More
This role is part-time and hourly, offering a competitive wage between $14.... Show More
Job Requirements
- Must have minimum one year of experience in hospitality or similar role
- service oriented mindset
- strong communication skills
- ability to work under pressure
- organizational skills
- attention to detail
- positive phone demeanor
- exceptional listening skills
- proficiency with Microsoft Office
- adaptable to new technology
- positive attitude
- teamwork skills
- ability to multitask and prioritize
- capable of physical tasks including standing, walking, lifting up to 100 lbs occasionally
- able to work additional hours including weekends and holidays as needed
Job Qualifications
- Minimum of one-year experience in hospitality or similar role
- service oriented mindset
- excellent communication skills including verbal, written, phone, text, and social media communications
- ability to work well under pressure
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- proficiency with Microsoft Office suite
- adaptability to new technology
- positive attitude
- ability to work effectively in a team
- strong multitasking and time management skills
Job Duties
- Direct members and guest to their destinations within the club
- provide business and concierge services to members
- inform members and guests of club services, features, upcoming events, room locations and amenities
- assist members in scheduling appointments and reservations
- maintain the lobby, front entrance, workstation, and other areas clean and stocked
- accommodate member and guest requests for business services including faxing, copying, mailing
- assist with member experience initiatives like newsletters and event announcements
- seat guests
- adhere to all company, club, and department standards and policies
- conduct oneself professionally and respectfully
- work safely
- attend daily line-up and participate
- take pride in appearance and grooming
- be open, flexible, and adaptable to member needs
- understand and implement service recovery procedures
- notify management of complaints and rectify promptly
- assume different responsibilities as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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