Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
About the ClubLife Concierge role and company: The ClubLife Concierge is a key position within a premier social and recreational club environment dedicated to creating exceptional and memorable experiences for its Members. This establishment is centered on providing top-tier service and personalized attention to individuals who partake in its exclusive amenities and services. Founded on the principles of hospitality and community engagement, the club offers a wealth of facilities, events, and programs designed to enrich the lifestyle of its Members. The ClubLife Concierge contributes significantly to the success of the Member Experience Team, ensuring every interaction is marked by warmth,... Show More
Job Requirements
- Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing
- attendance requirements for this position as outlined on the weekly schedule
- additional hours are required to meet deadlines of the position, including weekends and/or holidays
Job Qualifications
- Minimum of one-year experience in hospitality business or a similar role
- service oriented mindset and capable of making every guest feel valued
- a people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional member experience
- strong communication skills verbal, written, phone, text, and social media communications
- work well under pressure, coordinating multiple tasks at any given time
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent working with Microsoft Office suite, including Word, Outlook, and Excel
- adaptable to new technology
- positive attitude and willing to work as part of a team
- a multi-tasker, prioritizing time effectively
Job Duties
- Direct members and guest to their destinations within the club
- provide business and concierge services to members and be proactive in creating magic moments
- inform members and guests of club services, features, upcoming events, room locations and amenities both in person and over the phone
- assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards
- maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris
- ensure supplies that may be needed by members or guests are stocked such as pens, notepads
- accommodate member and guest requests for business services including faxing, copying, mailing and other concierge services, owning the request from start to finish
- assist member experience initiatives such as club newsletter, message on hold and the website calendar and various other projects including event announcements, outbound calls to members, other marketing collateral to promote member services at the club
- seat guests
- adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal
- conduct ourselves professionally and respectfully
- work safely
- attend daily line-up and participate as requested
- take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to club standards
- be open, flexible, and adaptable to take care of our members and guest changing needs
- understand service recovery procedures for member or guests
- notify GM and or department head(s) of member or guest complaints
- rectify by using service recovery procedures as soon as possible
- be ready to assume different responsibilities as needed and requested as an essential part of our jobs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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