Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The company provides an unmatched, 360-degree solution set for a collection of world-class owned venues and manages a client roster that includes some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Oak View Group's commitment to excellence and innovation has positioned it as a pioneering force in shaping memorable experiences across the live entertainment sector.
As a part of the live event ecosystem, Oak View Group is dedicated ... Show More
As a part of the live event ecosystem, Oak View Group is dedicated ... Show More
Job Requirements
- Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing
- attendance requirements for this position as outlined on the weekly schedule
- additional hours are required to meet deadlines including weekends and/or holidays
Job Qualifications
- Minimum of one-year experience in hospitality business or a similar role
- service oriented mindset and be capable of making every guest feel valued
- a people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional member experience
- strong communication skills verbal, written, phone, text, and social media communications
- work well under pressure, coordinating multiple tasks at any given time
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent working with microsoft office suite including word, outlook, and excel
- adaptable to new technology
- positive attitude and be willing to work as part of a team
- a multi-tasker, prioritizing time effectively
Job Duties
- Direct members and guest to their destinations within the club, provide business and concierge services to our members and be proactive in creating magic moments
- inform members and guests of club services, features, upcoming events, room locations and amenities both in person and over the phone
- assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards
- maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris
- ensure supplies that may be needed by members/guests are stocked such as pens, notepads, etc
- accommodate member and guest requests for business services, including but not limited to faxing, copying, mailing and other concierge services, owning the request from start to finish
- assist member experience initiatives such as club newsletter, message on hold, website calendar and various other projects including event announcements, outbound calls to members and marketing collateral to promote member services at the club, always keeping materials current
- seat guests
- adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal
- conduct ourselves professionally and respectfully
- work safely
- attend daily lineup and participate as requested
- take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to club standards
- be open, flexible, and adaptable to take care of our members and guest changing needs
- understand service recovery procedures for member/guests
- notify gm and/or department head(s) of member/guest complaints and rectify by using service recovery procedures as soon as possible
- be ready to assume different responsibilities as needed and requested as an essential part of our jobs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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