ClubLife Concierge | Part-Time | University Club Alabama

Tuscaloosa, AL, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k) savings plan

401(k) matching

Job Description

The hiring establishment is a prestigious private club dedicated to providing an exceptional experience to its members through premium services, welcoming ambiance, and engaging community events. This private club operates as a premier hospitality venue, offering its members exclusive access to top-notch facilities, culinary delights, and personalized services designed to create memorable moments during every visit. Known for its convivial atmosphere and commitment to excellence, the club attracts a diverse membership base that appreciates high standards and attentive care.

The role on offer is that of a ClubLife Concierge, a key position within the Member Experience Team. This rol... Show More

Job Requirements

Standing
walking
exposure to temperature changes, dust, fumes, or gases
climbing/ladders
squatting/kneeling
reaching
grasping
pushing/pulling
twisting/bending
lifting/carrying/pushing/pulling up to 100 lbs on occasion
folding/unfolding
talking
hearing
seeing
attendance requirements as outlined on the weekly schedule
additional hours including weekends and/or holidays required to meet deadlines

Job Qualifications

Minimum of one-year experience in hospitality business or a similar role
service oriented mindset capable of making every guest feel valued
a people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional member experience
strong communication skills including verbal, written, phone, text, and social media communications
ability to work well under pressure and coordinate multiple tasks simultaneously
strong organizational skills and attention to detail
positive phone demeanor
exceptional listening skills
competent in Microsoft Office suite including Word, Outlook, and Excel
adaptable to new technology
positive attitude and willingness to work as part of a team
effective multi-tasker prioritizing time effectively

Job Duties

Direct members and guest to their destinations within the club
provide business and concierge services to our members and be proactive in creating magic moments
inform members and guests of club services, features, upcoming events, room locations and amenities both in person and over the phone
assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards
maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris
ensure supplies that may be needed by members/guests are stocked
accommodate member and guest requests for business services including faxing, copying, mailing and other concierge services owning the request from start to finish
assist member experience initiatives such as club newsletter, message on hold and the website calendar and various other projects including event announcements, outbound calls to members and other marketing collateral
seat guests
adhere to all company, club and department standards of operations, policies and procedures
conduct ourselves professionally and respectfully
work safely
attend daily line-up and participate as requested
take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed
be open, flexible and adaptable to take care of our members and guest changing needs
understand service recovery procedures for member/guests
notify GM and/or department head(s) of member/guest complaints and rectify by using service recovery procedures as soon as possible
be ready to assume different responsibilities as needed and requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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