Oak View Group

ClubLife Concierge | Part-Time | University Club Alabama

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

401(k) savings plan
401(k) matching

Job Description

ClubLife is a premier private club that specializes in delivering exceptional member experiences through personalized services and exclusive events. With a commitment to excellence and a focus on creating memorable moments, ClubLife embodies a warm and welcoming environment where members feel valued and engaged at every visit. The club emphasizes three core principles: Warm Welcome, Magic Moments, and Fond Farewells, creating a holistic and immersive experience for its members. By blending top-tier amenities with highly attentive service, ClubLife stands out as a leader in the hospitality and private club industry, dedicated to fostering a community where members can relax, socialize,... Show More

Job Requirements

  • Standing, walking, exposure to temperature changes and dust
  • Ability to climb, squat, kneel, reach, grasp, push, pull, twist, and bend
  • Ability to lift, carry, push, or pull up to 100 lbs on occasion
  • Good talking, hearing, and seeing abilities
  • Experience with computer and telephone use
  • Availability to meet attendance requirements including weekends and holidays
  • Ability to work additional hours as needed
  • Clean and neat uniform appearance
  • Adherence to safety procedures
  • Completion of all tasks in a professional and respectful manner
  • Flexibility and adaptability to take on different responsibilities as needed

Job Qualifications

  • Minimum of one-year experience in hospitality or similar role
  • Service oriented mindset with a focus on member satisfaction
  • Strong verbal, written, phone, text, and social media communication skills
  • Ability to work under pressure and multitask
  • Strong organizational skills and attention to detail
  • Positive phone demeanor and exceptional listening skills
  • Competent in Microsoft Office including Word, Outlook, and Excel
  • Adaptable to new technology
  • Team player with a positive attitude
  • Effective multitasking and time management skills

Job Duties

  • Direct members and guests to their destinations within the club
  • Provide business and concierge services to our members
  • Communicate club services and upcoming events in person and over the phone
  • Assist members with scheduling appointments and reservations
  • Maintain cleanliness and organization of lobby and front entrance areas
  • Manage business service requests including faxing, copying, and mailing
  • Support member experience initiatives such as newsletters and marketing materials
  • Seat guests
  • Adhere to company and club policies and safety standards
  • Participate in daily team line-ups and meetings
  • Maintain professional appearance and grooming
  • Handle member complaints and service recovery
  • Adapt to changing member needs and assume additional responsibilities as requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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