Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is a globally recognized leader in venue development, management, and premium hospitality services, catering specifically to the live event industry. The company boasts a comprehensive 360-degree solution set, providing a full spectrum of services for a portfolio of world-class venues it owns, as well as an impressive client list that features some of the most influential and highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Known for its innovative approach and commitment to excellence, Oak View Group is a pioneer in transforming how live events are presented and experienced, ensuring that every... Show More
Job Requirements
- Minimum of one-year experience in hospitality business or a similar role
- service oriented mindset
- strong communication skills verbal, written, phone, text, and social media
- ability to work well under pressure coordinating multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent working with Microsoft Office suite including Word, Outlook, and Excel
- adaptable to new technology
- positive attitude and willingness to work as part of a team
- ability to multitask and prioritize time effectively
- standing, walking, exposure to temperature changes, dust, fumes, or gases
- climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending
- lifting/carrying/pushing/pulling up to 100 lbs on occasion
- folding/unfolding, talking, hearing, and seeing
- primary tools/equipment include computer, telephone
- meet attendance requirements including additional hours on weekends and/or holidays
Job Qualifications
- Minimum one-year experience in hospitality or a similar role
- service oriented mindset to make every guest feel valued
- strong verbal, written, phone, text, and social media communication skills
- ability to work well under pressure coordinating multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent with Microsoft Office suite including Word, Outlook, and Excel
- adaptability to new technology
- positive attitude and team player
- able to multitask and prioritize time effectively
Job Duties
- Direct members and guests to their destinations within the club
- provide business and concierge services to members
- proactively create magic moments for members
- inform members and guests of club services, features, upcoming events, room locations and amenities both in person and over the phone
- assist members in providing information for and scheduling appointments and reservations
- maintain the lobby, front entrance, workstation, and surrounding areas clean and stocked
- accommodate member and guest requests for business services including faxing, copying, mailing
- assist member experience initiatives such as club newsletter, message on hold, website calendar, event announcements, outbound calls, and marketing collateral
- seat guests
- adhere to all company, club, and department standards of operations, policies, and procedures
- conduct oneself professionally and respectfully
- work safely
- attend daily line-up and participate as requested
- take pride in appearance by following uniform and grooming standards
- be open, flexible, and adaptable to changing needs
- understand and apply service recovery procedures
- notify management of member or guest complaints and rectify issues promptly
- be ready to assume different responsibilities as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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