Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
The ClubLife Concierge is a vital member of the Member Experience Team at a prestigious private club dedicated to delivering exceptional service and unforgettable experiences to its members. This role is designed to support the club's mission of creating remarkable, personalized interactions that enhance the overall Member journey before, during, and after each visit. By focusing on what the club refers to as Warm Welcome and Magic Moments, the Concierge plays a key part in fostering a welcoming and engaging atmosphere that keeps members connected and satisfied.
This role operates within a dynamic and hospitality-focused environment where professionalism, communication, ... Show More
This role operates within a dynamic and hospitality-focused environment where professionalism, communication, ... Show More
Job Requirements
- Completion of application process after clicking apply now
- minimum of one-year experience in hospitality or similar role
- strong communication skills
- ability to work under pressure
- strong organizational skills
- positive attitude
- ability to multitask and prioritize time effectively
- willingness to work weekends and/or holidays
- professional appearance
- physical ability to stand, walk, lift up to 100 lbs occasionally
- adherence to company, club, and department standards and policies
- ability to use Microsoft Office and adapt to new technology
Job Qualifications
- Minimum of one-year experience in hospitality business or a similar role
- service oriented mindset with ability to make every guest feel valued
- strong verbal, written, phone, text and social media communication skills
- ability to work well under pressure and coordinate multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent with Microsoft Office suite including Word, Outlook and Excel
- adaptable to new technology
- positive attitude and willingness to work as part of a team
- effective multi-tasker and time prioritizer
Job Duties
- Direct members and guests to their destinations within the club
- provide business and concierge services to members and proactively create magic moments
- inform members and guests of club services, features, upcoming events, room locations and amenities in person and over the phone
- assist members in scheduling appointments and reservations for club programs and services
- maintain the lobby, front entrance, workstation, and surrounding areas clean and stocked with supplies
- accommodate member and guest requests for business services including faxing, copying, mailing and concierge services
- assist with member experience initiatives such as newsletters, message on hold, website calendar, event announcements, and outbound calls
- seat guests
- adhere to all company, club, and department standards of operation, policies, and procedures
- conduct oneself professionally and respectfully
- work safely
- attend daily line-up and participate as requested
- take pride in appearance and adhere to uniform and grooming standards
- remain open, flexible, and adaptable to member and guest needs
- understand and apply service recovery procedures
- notify management of member/guest complaints and resolve using service recovery procedures
- be ready to assume different responsibilities as needed and requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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