Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Event access
Job Description
Balboa Bay Club is an esteemed waterfront resort located in Newport Beach, California, renowned for providing exceptional luxury experiences to its members and guests. The club offers a diverse range of recreational amenities, fine dining options, and special events aimed at creating memorable moments in an exclusive coastal setting. As a part-time employer, Balboa Bay Club provides hourly compensation in the range of $23.37, reflecting its commitment to rewarding quality service and dedication. This entry-level position, designed for individuals passionate about hospitality and guest relations, offers a day job schedule that integrates flexibility and customer interaction in a luxurious environment.Show More
Job Requirements
- High school diploma or equivalent
- one year of guest relations or front desk experience
- ability to use phone, computer, and face-to-face interactions effectively
- discretion in handling confidential information
- positive and professional attitude
- strong communication and interpersonal skills
- basic math skills
- computer proficiency
- attention to detail
- problem-solving ability
- proficiency in English
- ability to work independently and in a team
- availability to work varying schedules including holidays and weekends
- completion of required training
- clean appearance
Job Qualifications
- High school diploma or general education degree or equivalent combination of education and experience
- one year of guest relations, front desk, or related experience
- ability to serve needs of members via phone, computer, and face-to-face interactions
- ability to use discretion with confidential and sensitive information
- positive attitude and professional demeanor
- strong communication and interpersonal skills
- commitment to high level of member satisfaction
- ability to perform basic math skills such as addition, subtraction, multiplication, and division
- computer skills to enter data, read, interpret information, and conduct Internet searches
- attention to detail
- problem-solving skills and ability to remain calm and alert in difficult or emergency situations
- proficiency in English
- ability to work independently and as part of a team
- flexibility to work varying schedules including holidays, weekends, and alternate shifts
- ability to maintain a clean appearance and professional demeanor
Job Duties
- Welcomes members by greeting them in person or by phone in an enthusiastic and professional manner, answering questions and responding to requests
- gathers, summarizes, and provides information to members about the property and surrounding area amenities
- fulfills unusual requests such as searching for hard-to-find items and arranging unique services
- makes dining and other reservations for members
- issues recreation equipment and applies charges accurately
- maintains knowledge about Club and Resort activities and events
- directs members to rooms and facilities by escorting or showing locations on a map
- communicates with Recreation Team, Bell person, or other staff as needed
- handles member accounting functions including entering services and charges, computing bills, and obtaining payments
- resolves member complaints within scope of authority or refers to management
- notifies supervisor and security of unusual events or theft
- follows all safety policies and procedures and reports potential safety issues
- reports to work as scheduled on time and regularly
- stays up-to-date on Club and Resort events and internal activities
- uses internal radios for communication as needed
- reviews information on member arrivals and VIPs to anticipate inquiries
- maintains knowledge of property types, amenities, restaurants, and facilities
- may transport props and decorations for events
- attends training sessions to improve job knowledge
- works toward increasing member satisfaction scores
- notifies management of unsafe conditions, maintenance needs, or accidents
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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