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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401K Matching
Employee assistance program
reward and recognition initiatives
Company paid life insurance
Short term disability insurance
long term disability insurance
Complimentary Meals
Job Description
The Ned is a distinguished and vibrant collection of hotels, clubs, spas, and restaurants globally recognized for delivering exceptional hospitality experiences. Established in London in 2017, The Ned has successfully expanded its unique concept to the United States, with its latest location being Ned's Club in Washington, District of Columbia. This newest venue proudly stands in a historic neoclassical building, the Riggs Building, located near President's Park. With its rich architectural heritage and prime location opposite the US Treasury and just around the corner from the White House, Ned's Club Washington DC embodies sophistication, elegance, and exclusivity in every aspect... Show More
Job Requirements
- Must be able to work a flexible schedule including evenings weekends and holidays
- Previous hotel or reception experience
- Ability to stand during shifts
- Ability to grasp turn and hold objects with hands
- Ability to move quickly between club areas when needed
- Ability to kneel bend crouch and climb occasionally
- Must understand and communicate clearly with guests members and coworkers
- Must be eligible to work in the US
Job Qualifications
- A genuine passion for hospitality and guest service
- A warm and upbeat personality
- Previous hotel or reception experience with a proven track record of delivering outstanding guest experiences
- A commitment to excellence with high standards
- An organized and detail-oriented approach with the ability to manage multiple priorities
- A calm and steady presence under pressure
- The ability to communicate clearly with guests members and coworkers
Job Duties
- Lead the day-to-day arrival and departure process ensuring smooth and efficient check-ins for members and guests
- Champion outstanding hospitality resolving complaints answering questions and delivering memorable experiences
- Collaborate with relevant departments to ensure a seamless and personalized experience for members and guests
- Communicate VIP arrivals and pertinent member and guest information to the appropriate teams anticipating and addressing member and guest needs
- Build rapport with regular members and guests by learning their preferences and personalizing their experience over time
- Enforce club policies with confidence and professionalism
- Assist with coat check and the secure storage of members and guests belongings
- Answer incoming calls and provide accurate helpful information
- Respond to member queries over email with attention to detail
- Perform additional duties as assigned by the Club Reception Manager or Head of Membership
- Work a flexible schedule including evenings weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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