Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $130,000.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a renowned leader in the hospitality and service industry, operating since 1957 with a mission centered on building lasting relationships and enriching the lives of its members, guests, and employees. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs. These clubs boast first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and top-tier fitness centers. Invited prides itself on cultivating an inclusive and dynamic team environment that supports the growth and success of both the club and its employees.Show More
Job Requirements
- A high school diploma or equivalent
- A minimum of 3 years of experience in club management, hospitality, or a related field
- A minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability
Job Qualifications
- A high school diploma or equivalent
- A minimum of 3 years of experience in club management, hospitality, or a related field
- A minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability
- A Bachelor's degree or equivalent preferred
- Certifications such as Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification are preferred
- Skilled in handling highly confidential information, such as member and employee data
- Proficient in computer use and spreadsheet software
- Strong communication and leadership skills are essential
Job Duties
- Collaborate with the General Manager to prepare and manage the annual financial budget, utilizing forecasting, cost controls, labor management, and revenue-generating programs to achieve financial goals
- Collaborate with department heads to provide guidance on operational matters across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales
- Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction
- Oversee scheduling and budgeting of labor costs, ensuring accurate time reporting and adherence to time management policies
- Attend and lead department head staff meetings and sales meetings, providing direction and input on operational matters
- Assume responsibilities of the department head such as a Food & Beverage Director, including managing the department's daily operations, in clubs where the department head is not present
- Partner with the Membership and Private Events sales teams to support the development of sales strategies and plans, including promoting a strong sales culture
- Promote the club and maintain high levels of professionalism while providing quality service to members and guests
- Work closely with the Member Experience team to transform member needs into dynamic club programming by designing and coordinating social events and developing the club's annual event calendar
- Communicate effectively with members on both group and individual levels to ensure their expectations are met and exceeded
- Promote exceptional service by reinforcing the 3-steps of service delivering warm welcomes, creating memorable moments, and providing fond farewells
- Be visible in the club during peak hours, actively engaging with members and guests to enhance their experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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