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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.00 - $16.50
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Job Description
The Sheraton Albuquerque Uptown is a prestigious hotel located in Albuquerque, New Mexico, known for its exceptional hospitality, comfortable accommodations, and excellent guest services. As part of the Marriott family, the Sheraton brand has a strong reputation for providing high-quality lodging experiences to business travelers, tourists, and local visitors alike. The hotel offers a wide range of amenities including meeting spaces, dining options, a fitness center, and a welcoming atmosphere that ensures every guest feels valued and cared for during their stay.
The Sheraton Albuquerque Uptown is currently seeking an enthusiastic and dedicated individual to join their t... Show More
The Sheraton Albuquerque Uptown is currently seeking an enthusiastic and dedicated individual to join their t... Show More
Job Requirements
- Must have prior customer service experience
- Must be 21 years of age or older
- Ability to read, comprehend and write basic instructions, correspondence and memos
- Ability to communicate verbally including telephone contact with guests, management and co-workers
- Previous computer experience preferred
- Must be able to follow all policies and procedures while constantly striving to improve all standards of operation
- Must be comfortable handling and resolving guest complaints and problems
Job Qualifications
- Must have prior customer service experience
- Ability to read, comprehend and write basic instructions, correspondence and memos
- Ability to communicate verbally including telephone contact with guests, management and co-workers
- Previous computer experience preferred
- Must be comfortable handling and resolving guest complaints and problems
Job Duties
- Responsible for the proper set up, presentation of food, beverage and necessary supplies, and for the tear down of food and beverage service in the concierge lounge
- Replenish food, beverage and supplies as needed
- Ensure that food is kept at the proper temperatures
- Adheres to food safety guidelines
- Bus tables as needed
- Ensure office supplies are stocked in the Concierge Lounge
- Responsible for the cleanliness of the Concierge Lounge
- Ensure proper storage of all food and beverage
- Ensure all equipment is in operation order and all supplies are up to par
- Report equipment that needs repair or supplies that need to be ordered
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction
- Be a team player and encourage the teamwork attitude among staff
- Attend department and inter-departmental meetings
- Notify management of any pertinent information related to shift activities
- Be knowledgeable in all hotel emergency procedures
- Ensure areas are free of safety hazards and perform all duties in a safe and efficient manner
- Ensure total guest satisfaction
- Follow supervisor’s instructions and perform other duties as directed or assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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