Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a renowned hospitality management company with an extensive portfolio of hotels and a dynamic pipeline of new properties and acquisitions. Although the company has a broad presence in the hospitality market, it places greater emphasis on its people—the team members and guests who create the foundation of its service excellence. Ascent Hospitality fosters a culture that emphasizes memorable experiences for both staff and visitors. The company values teamwork, unified purpose, and a strong service ethic. Individuals who thrive in an environment driven by passion, effective communication, and adaptability are highly sought after within Ascent Hospitality.
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Job Requirements
- High school diploma or equivalent preferred
- Six months customer service, hotel, or restaurant experience preferred
- Must have excellent customer service skills
- Must be able to understand, read, write and speak English
- Must be able to apply commonsense understanding in carrying out instructions
- Must be able to utilize and follow a checklist, take inventory of supplies, and convey information to staff and management
- Must be able to comply in standardized situations with occasional or no variation
- Must be available to work flexible shifts, including weekends and holidays
- Must be able to work without constant supervision
- Must be able to work well as a part of a team
- Must be engaging with all guests and responsive to their needs
- Must be physically capable of standing and walking for entire shift
- Must be able to stoop, kneel, crouch, or crawl frequently
- Must be able to lift and/or move up to 25 pounds regularly and occasionally up to 50 pounds
Job Qualifications
- High school diploma or equivalent preferred
- Ability to understand and follow directions
- Excellent customer service skills
- Six months customer service, hotel, or restaurant experience preferred
- Strong communication skills
- Ability to work independently and as part of a team
- Ability to work flexible shifts, including weekends and holidays
- Ability to understand, read, write and speak English
Job Duties
- Welcome and engage guests
- Monitor guest access to a Platinum, Titanium, Ambassador or M Club paying customer plus 1 guest
- Project the M Club's exclusive and coveted experience
- Assist guests with concierge services such as reservations, local directions, business services, and sightseeing information
- Maintain a task ratio of approximately 10% maintenance, 20% food and beverage, and 70% guest focus
- Set up and maintain the breakfast bar with an attractive, organized, clean, and standardized presentation
- Take inventory of food, beverages, and supplies needed for each day
- Assist with set up of prepared foods such as fresh fruit, coffee, and juices
- Set up serving dishes, trays, utensils, cups, and other products
- Arrange cold food items like sweet rolls, muffins, and cereal
- Clear and clean tables as they are vacated
- Remove trash from service area
- Restock self-service food and supplies as needed
- Wash serving equipment and return it to proper storage
- Ensure glassware is polished and replenished
- Return reusable food supplies to storage after service
- Sweep and mop floors
- Dust, polish, and vacuum furniture
- Clean room decorations, appliances, and structural surfaces using appropriate cleaners
- Inspect areas for safety hazards
- Check operating conditions of equipment
- Report lost and found articles per hotel procedure
- Report maintenance problems in common areas
- Perform any other duties assigned by supervisor or manager
- Perform special daily projects assigned by supervisor or manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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