Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Career development opportunities
Employee Discounts
retirement savings plan
Job Description
The Ritz-Carlton Key Biscayne Miami, located at 455 Grand Bay Dr, Miami, Florida, is a distinguished luxury hotel known for exceptional guest service and unparalleled hospitality experiences. As part of the globally recognized Ritz-Carlton brand under Marriott International, this hotel exemplifies the company’s commitment to delivering the highest standards of luxury and comfort to its guests. The Ritz-Carlton brand is celebrated worldwide for its dedication to creating memorable experiences grounded in its Gold Standards, a set of principles that guide every associate to deliver gracious, thoughtful, and personalized service. This prestigious hotel operates with a deep-rooted culture that values creativity,... Show More
Job Requirements
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
- Flexibility to work varying shifts
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 25 pounds without assistance
- Willingness to perform opening and closing duties
- Ability to maintain confidentiality
- Strong communication skills
- Ability to provide exceptional guest service
Job Qualifications
- High school diploma or GED equivalent
- Ability to communicate clearly and professionally
- Strong customer service skills
- Ability to work collaboratively within a team
- Basic knowledge of beverage preparation preferred
- Ability to follow company policies and procedures
- Strong attention to detail
- Professional personal appearance
Job Duties
- Monitor club lounge for seating availability, service, safety, and wellbeing of guests
- Maintain cleanliness and condition of bar, bar unit, tables, and other tools
- Prepare and serve hot, cold, and/or alcoholic beverages
- Stock ice, glassware, and supplies
- Anticipate and communicate replenishment needs promptly
- Wash dishes and serving utensils as needed
- Complete opening and closing duties
- Requisition necessary supplies and transport from storeroom to bar set-up
- Secure liquors, beers, wines, coolers, cabinets, and storage areas
- Document pertinent information in department logbook
- Forecast meal requirements and communicate special requests to kitchen
- Report accidents, injuries, and unsafe conditions to manager
- Follow company policies and procedures
- Maintain clean and professional uniform and appearance
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests
- Anticipate and address guest service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Communicate clearly and professionally
- Prepare and review documents accurately
- Answer telephones with appropriate etiquette
- Develop and maintain positive working relationships
- Support team to reach common goals
- Comply with quality assurance standards
- Move, lift, carry, push, pull up to 25 pounds without assistance
- Stand, sit, or walk for extended periods
- Perform other reasonable duties as requested by supervisors
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
No experience required
Job Location
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