Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
flexible scheduling
Game tickets
Job Description
The Reno Aces are Northern Nevada's premier professional sports organization and serve as the Triple-A affiliate of the Arizona Diamondbacks. Known as the smallest market in Triple-A Baseball, the Aces have a deep connection to the local community and consistently provide the highest level of Minor League Baseball within an intimate city setting. Their achievements on the field have been impressive, highlighted by their two Pacific Coast League championships in 2012 and 2022. Beyond athletic success, the Reno Aces have cultivated one of the best fan bases in the country, reaching record highs in attendance and engagement over the last... Show More
Job Requirements
- High school diploma or equivalent
- must be able to work at least 60% of Aces home games
- 1-2 years experience in hospitality, service industry, restaurants, or club hosting
- strong customer service skills in-person, over the phone, and via email
- self-starter with ability to multi-task and work efficiently
- strong attention to detail
- intermediate computer proficiency
- availability to work nights, weekends, and holidays
- ability to lift and carry up to 30 pounds
- ability to talk, listen, and speak clearly on the phone for several hours
- completion of a satisfactory background check
Job Qualifications
- Must be able to work at least 60% of Aces Home Games (65 games)
- 1-2 years experience in Hospitality/Service Industry/Restaurants/Club Hosting required
- strong customer service experience (in-person, over the phone, and via email)
- self-starter able to multi-task and complete tasks quickly and efficiently
- strong attention to detail
- intermediate computer skills
- must be available nights, weekends, and holidays
- completion of a satisfactory background check
Job Duties
- Manage access exchange and other service requests from Club Members
- manage Pinch Hitter (temporary Membership transfer) list
- communicate clearly and in a timely manner to Club Members to handle any questions, concerns, or requests
- manage daily Club attendance lists and communicate guest counts to catering and Aces ticketing teams
- check-in members and group guests on game days, including issuing guest passes and properly distributing wristbands
- distribute giveaways to Club Members on select days
- exhibit a positive attitude and effectively defuse and handle difficult customer situations
- demonstrate excellent customer service skills and respond to customer inquiries and requests promptly and correctly
- proactively self-report roadblocks and recurring themes to Sr. Director and Club Manager
- must be able to work during regular business hours, as well as nights and weekends as scheduled around 2026 Aces schedule
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter