Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,700.00 - $53,900.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Omni La Costa Resort and Spa is a premier luxury resort nestled in the scenic coastal foothills of Carlsbad, California. Renowned as the #1 Wellness Spa by Spa magazine, this esteemed resort offers world-class accommodations, championship golf courses, tennis facilities, and multiple pools, establishing itself as a top destination for relaxation, recreation, and exceptional service. Guests and members alike enjoy locally inspired cuisine at Omni La Costa's acclaimed restaurants, which provide a refined and innovative dining experience. The resort is committed to creating a dynamic and exciting work environment for its associates, emphasizing comprehensive training, mentoring, and a culture grounded... Show More
Job Requirements
- Minimum 10 years progressively responsible management experience in private club or resort leadership
- bachelor’s degree in business administration, hospitality management, or equivalent preferred
- professional certifications such as CCM or PGA preferred
- proven financial management and executive leadership skills
- exceptional communication skills
- ability to deliver customer service excellence
- experience managing budgets and achieving financial goals
- success in team recruitment and development
- experience in board and committee collaboration
- capability to design membership programming
- food and beverage industry knowledge
- proficiency with property management technologies
- ability to multitask and solve problems effectively
- polished and professional appearance
- capability to lift or move up to 60 pounds
- flexible working hours including days, evenings, and travel
Job Qualifications
- Bachelor’s degree in business administration, hospitality management, or equivalent preferred
- professional certifications (CCM, PGA) highly desired
- minimum 10 years progressively responsible management experience leading to General Manager at a private club or resort
- proven financial acumen and executive leadership experience at a multi-course facility
- exceptional communication and interpersonal skills
- track record of delivering best-in-class customer service and enhancing member experience
- experience building budgets, managing financial metrics, controlling costs, and increasing revenues
- demonstrated success in selecting, training, and developing a high-performing service-oriented team
- proven board and committee management experience
- experience developing membership programming for diverse demographics
- food and beverage knowledge relevant to membership dining programming
- working experience with association and property management technologies
Job Duties
- Provide strategic direction and direct support to ensure an elevated member-centric culture
- assist in developing long-range and annual business, capital, and budget plans
- participate in Omni La Costa Executive committee meetings
- oversee and guide the club senior leadership team representing all aspects of club operations
- identify key drivers of business success
- lead member advisory board meetings alongside the Managing Director
- oversee all club operation divisions including membership, golf, programming, tennis, and fitness
- develop and refine member-centric policies and procedures
- collaborate with Omni La Costa's various departments to leverage amenities
- develop the management organizational model and initiate improvements
- supervise all club employees
- communicate clear and consistent messaging regarding club goals
- oversee care and maintenance of club facilities
- collaborate with Omni corporate leadership to achieve brand standards
- cultivate leadership team and foster career development
- promote positive work environment with high staff retention
- develop and oversee Omni culture for club operations
- measure and respond to associate engagement feedback
- implement SOPs and training programs across departments
- foster an inspiring, service-oriented team culture
- act as mentor and role model demonstrating professionalism
- maintain effective staff performance management systems
- engage actively with members to strengthen relationships
- lead member relations initiatives to improve retention and acquisition
- handle and resolve member complaints and issues
- represent the club in local community organizations
- welcome new members and introduce facilities
- solicit and respond to member feedback
- plan annual programming and communication strategies
- prepare and manage annual operating and capital budgets
- ensure accurate financial forecasts and corrective actions
- support overall financial success of club and resort
- review income and expenses and take corrective measures
- assure compliance with laws and conduct risk management
- report financial performance regularly to Managing Director
- drive capital and budget processes
- approve service contracts and control labor expenditures
- advocate for capital improvements
- maintain management information systems and internal controls
- oversee maintenance, cleanliness, and safety of club facilities
- regularly assess condition of assets including golf courses
- ensure compliance with laws and regulations
- manage capital projects including construction schedules and budgets
- manage member experience during construction impacts
Restaurant and hotel hiring made simple with OysterLink.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: