Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Uniform allowance
Job Description
The Ritz-Carlton is a renowned luxury hotel brand with more than 100 award-winning properties worldwide, known for its exceptional hospitality and commitment to creating unforgettable guest experiences. As part of Marriott International, a global leader in the hospitality industry, The Ritz-Carlton prides itself on delivering excellence in service, comfort, and care for every guest. The brand attracts top hospitality professionals from around the world who are empowered to express creativity, thoughtfulness, and compassion in their roles. The company emphasizes a strong culture and adheres strictly to its Gold Standards, including the Employee Promise, Credo, and Service Values, which serve as... Show More
Job Requirements
- High school diploma or GED equivalent
- At least 1 year of related work experience
- Strong communication skills
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry objects up to 10 pounds
- Ability to follow safety protocols and company policies
- Ability to provide professional and courteous guest service
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Strong customer service and communication skills
- Ability to work in a fast-paced luxury hospitality environment
- Proficient with computer systems and administrative tasks
- Ability to follow company policies and maintain confidentiality
Job Duties
- Assist members and guests with pre-arrival, arrival, and check-in processes
- Coordinate member activities, experiences, and special requests including grocery and amenity orders
- Conduct pre-arrival and pre-departure calls
- Manage front office duties including check-in/check-out, preparing arrival packets and departure folios, auditing daily logs, and processing billing
- Respond to visitor information requests, special arrangements, and services such as transportation and dry cleaning
- Liaise with departments such as engineering, bellperson, and housekeeping to resolve guest requests
- Perform Lobby Ambassador and Bell/valet service duties
- Maintain thorough documentation of shift logs and computer system records
- Report safety incidents and adhere to company policies and safety protocols
- Provide warm, professional guest interactions and assist guests with disabilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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