Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The Ritz-Carlton is a globally recognized luxury hotel brand that sets the standard for exceptional hospitality and service excellence. As part of Marriott International, one of the world's leading hospitality companies, The Ritz-Carlton is dedicated to creating memorable and unparalleled guest experiences at more than 100 award-winning properties worldwide. The company prides itself on its Gold Standards, which include the Employee Promise, Credo, and Service Values, guiding every team member to deliver grace, thoughtfulness, and outstanding care to every guest. The Ritz-Carlton’s culture emphasizes empowerment, creativity, compassion, and teamwork, fostering an environment where associates from diverse backgrounds can thrive, grow,... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Minimum of 1 year related experience in hospitality or customer service
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry objects up to 10 pounds
- Completion of safety training and certifications
- Adherence to company policies and confidentiality standards
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Strong communication skills both written and verbal
- Ability to handle multiple tasks and prioritize effectively
- Professional appearance and demeanor
- Proficiency with computer systems and reservation software
- Commitment to delivering exceptional guest service
Job Duties
- Assist members and guests with pre-arrival processes including pre-calls and arrangements
- Handle arrival and check-in duties including preparing arrival packets and welcoming guests
- Manage departure and check-out procedures including preparing departure folios and processing billing
- Respond to and coordinate special requests such as transportation, dining reservations, and amenity orders
- Communicate and collaborate with various departments to resolve guest issues and fulfill requests
- Perform administrative duties including audit checklists, shift logs, and documentation
- Provide information about property and local area amenities and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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