Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $21.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The hiring establishment is a prestigious resort known for its exceptional hospitality services and commitment to guest satisfaction. This resort offers a luxurious experience to visitors, blending comfort with the highest standards of cleanliness and organization. As a key player in the hospitality industry, the resort prides itself on providing an environment where guests feel welcomed, valued, and cared for. The resort employs a dedicated housekeeping department to maintain the cleanliness and orderliness of guest rooms and common areas, ensuring a memorable stay for every visitor. The housekeeping team operates with efficiency and professionalism, supported by an organized administrative office... Show More
Job Requirements
- High school graduate or equivalent preferred
- Prior hospitality experience preferred
- Ability to lift 50 lbs maximum with frequent lifting and carrying of objects weighing up to 25 lbs
- Ability to walk or stand to a significant degree
- Ability to reach, handle, feel, talk, hear, and see
- Must be organized and professional
- Must be patient and culturally sensitive
- Excellent communication skills
- Ability to multitask and work in a fast-paced environment
Job Qualifications
- Basic Microsoft skills (Word, Excel)
- Ability to communicate clearly and speak, read, write, and understand English
- Minimum 2 years experience in customer service
Job Duties
- Responsible for making daily assignments for all attendants (AM and PM)
- Ensures all assignments are fair and reasonable
- Responsible for directing all housekeeping work orders/tickets to appropriate person
- Ensures all calls are logged and dispatched immediately
- Making sure guest calls are completed within the appropriate time
- Calling in or off staff due to short term changes in occupancy
- Multitasking in the midst of chaos at times
- Patience with multilingual and multi-cultures amongst employees
- Ability to inspect rooms
- Assist with coordination and delivery of amenities
- Monitoring room arrivals to prioritize guests waiting in lobby
- Ensuring phone is answered within 3 rings and answered professionally
- Must be polite when speaking to guests with proper luxury verbiage
- Responsible for assigning attendants work phone and keys
- Routinely cleans and disinfects radios and devices
- Reports defects rooms and any maintenance issues reported by supervisors, managers and attendants
- Ensuring attendants are on time according to schedules
- Update room numbers on Opera after room has been cleaned and inspected
- Ready to assist in any way necessary to ensure the efficiency and smooth running of the Housekeeping Department
- Performing additional duties that may be outside the normal scope of duties based on business needs
- Logs and reports lost and found items to security
- Collects attendant work phones and shuts off/charges at the end of morning shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Find restaurant and hotel jobs on OysterLink.
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