Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $23.50
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive salary
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
This job opening is presented by a Forbes Five Star rated luxury resort recognized for its exceptional commitment to high-quality guest service and an outstanding hospitality experience. The resort is a prestigious establishment that prides itself on creating memorable moments and luxurious stays for its guests, combining elegance with personalized service. They emphasize a warm and welcoming environment that highlights the seamless coordination among various departments to exceed guest expectations. The resort is dedicated to maintaining the highest standards of excellence in all facets of its operations, ensuring a top-tier experience from arrival to departure. Employment with this establishment offers... Show More
Job Requirements
- High school graduate or equivalent
- College degree preferred
- Lifting 50 lbs maximum with frequent lifting and carrying of objects weighing up to 25 lbs
- Ability to walk or stand for long periods
- Good communication skills
- Ability to handle stressful situations
- Experience in customer service
Job Qualifications
- High school diploma or equivalent
- 2+ years of experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Job Duties
- Oversee the hotel operations for your shift to ensure guest service standards are met and that hotel assets are secured and protected
- Review arrivals, preferences, coordinate special touches and preferences with appropriate departments, look at next day early arrivals and departures to plan for the next day's activities
- Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees without requiring special direction
- Ensure communications and follow-up with next shift on any issues, guest requests or special requirements
- Oversee the front desk and night audit functions in accordance with established procedures
- ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time
- Ensures the front office has the proper information and equipment to complete department functions
- prioritizes and organizes all projects that pertain to improving the front office functions
- Responsible for maintaining proper organization of the front desk, Front Door and Bell Desk
- communicates effectively both verbally and in writing to provide clear direction to staff
- Assigns and instructs guest service and front desk agents in the details of work
- observes performance and encourages improvement
- Uses creative supervisory skills to solve problems
- ensures compliance with The Boca Raton standards to ensure consistent high quality guest relations
- Supervise desk through times of stress and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement
- Handles guest relocations as required
- Assists other guest services areas with daily operations and supervision, perform property walks ensuring all operations are within Forbes 5 Star Standards and working with other department leaders to maintain Forbes 5 star service standards
- Perform MOD shift, resolving all guests’ complaints in a prompt and professional manner
- Oversee The Front Desk Night Audit functions when needed
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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