Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The hiring establishment for this position is a prestigious Forbes Five Star hotel renowned for delivering world-class guest experiences and exemplary hospitality services. Known for its commitment to excellence, this luxury hotel prides itself on maintaining high operational standards and a welcoming atmosphere that caters to discerning travelers seeking comfort, elegance, and top-tier service. This hotel is a beacon of quality in the hospitality industry, blending sophisticated amenities with personalized guest care to ensure every visitor enjoys a memorable and seamless stay. With an emphasis on superior service, the establishment continuously seeks talented professionals passionate about elevating the guest experience... Show More
Job Requirements
- Minimum 2 years of experience in a 5-star hotel environment
- at least 1 year of front office management experience
- ability to read, write, speak, and understand English
- ability to use property management systems and moderately complex computer systems
- strong computer skills including Microsoft Office
- physical ability to lift up to 50 pounds and perform walking, standing, reaching, handling, talking, hearing, and seeing
- flexibility in work schedule to accommodate hotel occupancy and business demand
Job Qualifications
- Minimum 2 years of experience working in a 5-star hotel environment
- minimum 1 year of front office management experience
- bachelors degree in hospitality or hotel management preferred
- strong command of Opera, ALICE, HotSoS, and Rex
- proficient in Microsoft Office, Word, and Excel
- effective verbal and written communication skills in English
- trainer skills and ability to mentor and develop team members
- ability to lead and motivate a team successfully
- ability to plan and organize large projects
- ability to understand guest needs and deliver superior customer service
Job Duties
- Manages all front office department team members
- responsible for front desk staff including hiring, scheduling, training, counseling, and discipline
- assists in the preparation of staff schedules to ensure operational effectiveness within budget
- manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluations, pay and reward programs
- ensures front office has the proper information and equipment to complete functions and prioritizes projects to improve operations
- maintains organization of front desk, front door, and bell desk and communicates effectively for clear staff direction
- uses creative management to solve problems and ensures compliance with hotel standards for high-quality guest relations
- manages desk during stress and emergencies, resolves guest concerns with discretion and judgment
- handles guest relocations as needed
- assists other guest services areas with daily operations and supervision
- manages operations to ensure profitability, cost control, and quality standards for total guest satisfaction
- prepares daily forecast of arrivals and departures
- administers personnel files and training records, monitors payroll, vacation requests, portage collection, and assists with sales distribution and gratuity payouts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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