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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $28.43
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Employee wellness programs
transportation benefits
Job Description
Yale University, located in New Haven, Connecticut, is one of the world’s premier educational institutions known for its commitment to academic excellence, research, and community service. Founded in 1701, Yale has grown into a global leader in higher education, attracting students, faculty, and staff from every state in the US and numerous countries worldwide. The University is deeply integrated into the local New Haven community through various initiatives including the New Haven Hiring Initiative, and it is committed to fostering an inclusive and diverse work environment where all talents are recognized and valued. Yale University promotes equity and non-discrimination in... Show More
Job Requirements
- Four years of related work experience, two of them in the same job family at the next lower level
- or two years of related work experience and an associate degree
- or an equivalent combination of experience and education
- outstanding interpersonal and customer service skills
- excellent critical thinking and independent judgment
- ability to handle heavy phone volume
- proficiency in scheduling in electronic medical record systems
- active listening and written communication skills
- flexibility to work across multiple clinical areas
- proven attendance and punctuality
Job Qualifications
- High school diploma or equivalent
- two years of related work experience or associate degree
- proficiency with electronic medical records such as Epic
- excellent interpersonal and communication skills
- ability to multitask and work in high volume phone environments
- strong attention to detail and organizational skills
- active listening skills
- written communication proficiency
- ability to work respectfully with diverse populations
- demonstrated reliability and punctuality
Job Duties
- Answer phones and greet patients and visitors
- schedule appointments in Epic system
- provide information to patients on policies and procedures
- monitor daily appointment access and adjust scheduling as necessary
- assist patients with forms and questions
- coordinate follow-up and complex scheduling needs including surgeries and diagnostic tests
- compile and maintain reports and data
- collaborate with management and clinical leadership
- provide oversight and instruction to support staff
- manage communication and interdepartmental coordination
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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