Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $21.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
Lehigh Valley Health Network (LVHN) stands as one of the nation's most advanced and forward-thinking health networks, dedicated to providing exceptional healthcare experiences to patients and their families. For more than two decades, LVHN has been nationally recognized for its outstanding performance, having been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. This recognition speaks volumes about the organization's relentless commitment to quality, safety, and patient-centered care.\n\nLVHN is also proud to be a Magnet(TM) Hospital, a prestigious distinction that honors nursing excellence and superior quality patient outcomes, awarded by the American Nurses Credentialing... Show More
Job Requirements
- Associate's degree from a medical assistant program preferred
- Minimum 1 year customer service experience in a healthcare setting preferred
- CCMA certification or other recognized medical assistant certification upon hire preferred
- Ability to lift and carry 25 lbs
- Frequent sitting and standing
- Frequent keyboard use
- Ability to perform kneeling, bending, squatting, and CPR as required
- Strong organizational and communication skills
- Ability to maintain professionalism and empathy under stress
Job Qualifications
- Specialized diploma as a medical assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
- Excellent communication and interpersonal skills demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
Job Duties
- Behave in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and secondary guests
- Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection
- Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals
- Schedule appointments while optimizing clinic workflow
- Handle patient inquiries
- Maintain electronic medical records (EMR), ensuring accuracy and compliance
- Maintain all required logs including quality control and stat cart checks
- Measure and collect patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length and head circumference
- Ensure accurate documentation in the medical record
- Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review
- Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort
- Identify patient risks and communicate them to the provider
- Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking
- Collect and prepare lab specimens and complete necessary requisitions
- Administer medications and vaccinations per provider orders and established protocols within scope of practice
- Support patient procedures and assist with medical examinations
- Complete follow-up phone calls to all patients within two to three days post discharge
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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