Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional Development
Employee assistance program
Job Description
Lehigh Valley Health Network (LVHN) stands as one of the most advanced and comprehensive health care providers in the nation, known for its exceptional commitment to patient care, clinical excellence, and cutting-edge medical technology. LVHN is a nationally recognized, forward-thinking organization dedicated to delivering an unparalleled health care experience. Over its distinguished history, LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years, a testament to its ongoing dedication to quality and innovation. The network comprises multiple facilities including Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley... Show More
Job Requirements
- Specialized diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment
- Excellent communication and interpersonal skills, demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
Job Qualifications
- Specialized diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment
- Excellent communication and interpersonal skills, demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
- Associate's Degree from a Medical Assistant Program preferred
- 1 year customer service experience in a healthcare setting preferred
- CCMA, CMA, CMAC, MAC, NCMA, NRCMA, or RMA certification upon hire preferred
Job Duties
- Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s)
- Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection
- Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals
- Schedule appointments while optimizing clinic workflow
- Handle patient inquiries
- Maintain electronic medical records (EMR), ensuring accuracy and compliance
- Maintaining all required logs includes but is not limited to quality control logs and stat cart checks
- Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference
- Ensure accurate documentation in the medical record
- Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review
- Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort
- Identify patient risks and communicate them to the provider
- Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking
- Collect and prepare lab specimens and complete necessary requisitions
- Administer medications and vaccinations per provider orders and established protocols within their scope of practice
- Support patient procedures and assist with medical examinations
- Complete follow-up phone calls to all patients within two to three days post discharge
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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