Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $29,700.00 - $36,300.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee Discounts
Job Description
FirstHealth of the Carolinas is a nationally recognized health care system headquartered in Pinehurst, North Carolina. It serves central North Carolina and has earned a reputation for excellence and a commitment to quality care over many years. FirstHealth of the Carolinas has been nationally recognized as one of the top 150 places to work in health care by Becker's Healthcare for two consecutive years. This accolade highlights the organization’s dedication not only to patient care but also to providing a supportive and rewarding work environment for its employees. The system features a broad network of hospitals, clinics, and specialty services... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a medical office or healthcare setting preferred
- proficient computer skills including typing at least 30-45 wpm
- familiarity with Epic EMR or similar electronic medical record systems
- strong verbal and written communication skills
- knowledge of CPT and ICD-10 coding
- ability to multitask and manage a fast-paced work environment
- strong organizational skills
- commitment to excellent customer service
Job Qualifications
- High school graduate or GED
- experience as a clinic office receptionist or secretary preferred
- computer skills with typing speed of at least 30-45 wpm
- experience with Epic EMR preferred
- knowledge of medical terminology and insurance terminology a plus
- excellent communication skills
- excellent computer skills
- self-starter with a friendly, outgoing personality
- excellent customer service skills
- ability to work in a busy office setting
Job Duties
- Welcome patients to the office
- complete check-in process by verifying patient identity, address, and insurance details in Epic EMR
- ensure prior authorizations are in place prior to patient visits
- obtain required signatures and collect co-payments
- balance daily payment entries against computer totals
- discuss balances with patients at check-in and check-out
- schedule follow-up and referral appointments
- manage no-show appointments
- answer phones, route calls, and take messages
- triage basic patient care needs by generating telephone encounters
- register new patients and update demographic and insurance information
- perform according to policy regulations such as Privacy Notification and Medicare secondary
- identify communication barriers
- verify insurance eligibility and scan insurance cards and photo IDs
- accurately use ICD-10 and CPT codes
- post payments according to policy
- reconcile financial data at end of day and month
- handle administrative duties for providers as secretary
- work no-show reports and prepare related communications
Job Location
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