Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.50 - $27.50
Work Schedule
Standard Hours
On-call
Benefits
Medical
Dental
Vision
Paid Time Off
Paid parental leave
401k Match
Learning and development platform
Job Description
Leap Event Technology is a pioneering company in the event technology industry that empowers event organizers to create engaging, thrilling, and impactful experiences. Their comprehensive all-in-one suite includes ticketing, mobile apps, experiential marketing, and patron management tools enhanced by expert marketing services. The company's platform enables event organizers to drive continuous engagement and capture comprehensive customer data across their events. Serving iconic clients like New York Comic Con, Bonnaroo, Illuminarium, and the NHL, Leap Event Technology stands as a respected leader in the market. With offices in Dallas, Montreal, and Sydney, and a broad remote workforce spanning the globe, Leap... Show More
Job Requirements
- 1 year prior Patron Management (formerly PatronManager) experience
- 1 year prior Salesforce administrator experience
- Experience working with non-profit arts organizations
- Ability to work with clients of varied technical backgrounds
- Strong organization, time management, and problem solving skills
- Robust customer service skills
- Strong written communication skills
- Ability to work cross functionally
- Fluency in commonly used cloud-based apps
- Familiarity with Salesforce
- Professional understanding of computer applications and software
- Ability to be resourceful and tenacious
Job Qualifications
- 1 year prior Patron Management (formerly PatronManager) experience
- 1 year prior Salesforce administrator experience, Salesforce Administrator Certification a plus
- Experience working with non-profit arts organizations
- Ability to work with clients of varied technical backgrounds
- Strong organization, time management, and problem solving skills
- Robust customer service skills with a genuine focus on our core values: empathy, influence, attentiveness
- Strong written communication skills demonstrating clarity in instruction
- Ability to work cross functionally
- Enthusiasm and curiosity for researching resolutions, problem-solving, and teamwork
- Fluency in commonly used cloud-based apps (e.g. Google Apps, Slack)
- Familiarity with Salesforce
- Professional understanding of computer applications and software
- Ability to be resourceful and tenacious
- Familiarity with CSS
- Graphic design experience (e.g. Inkscape, Adobe Illustrator / InDesign)
- Currently located in, or comfortable working within, the Pacific Time Zone
Job Duties
- Provide troubleshooting support including gathering information from the client, initial investigation, and escalating unusual behavior
- Provide best practice guidance for how to most effectively apply the PatronManager tools to meet our clients' business needs
- Communicate with clients in a timely manner
- Handle a recommended volume of cases per week
- Contribute to the sharing and recording of information through readily asking and answering questions of peers and colleagues
- Write documentation describing answers to commonly asked questions within the internal and external knowledge bases
- Complete team-wide tasks as assigned (e.g. queue monitoring, limited on-call)
- Consistently follow our standard data security protocols
- Occasional travel as assigned
- Complete venue projects (edits and new builds) for existing clients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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