Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $35,000.00 - $40,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Professional development opportunities
Flexible work environment
Retirement Plan
Job Description
GolfStatus is a dynamic and fast-growing technology and media company headquartered in Lincoln, Nebraska. Specializing in golf event management and fundraising software, GolfStatus empowers nonprofit organizations by streamlining the way charity golf tournaments are hosted and managed. Their innovative software suite integrates powerful technology with practical golf fundraising resources, designed specifically for event organizers looking to raise mission-critical funds efficiently and effectively. This blend of technology and dedication to social impact makes GolfStatus a leader in its niche, supporting a diverse range of organizations of all sizes and types. The company is well-regarded for its commitment to customer service and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer support or related roles
- excellent written and verbal communication skills
- ability to troubleshoot technical issues
- strong organizational and multitasking abilities
- comfort with technology and software platforms
- capacity to handle multiple support requests efficiently
- willingness to learn and adapt in a fast-paced environment
Job Qualifications
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
- demonstrated ability to learn new software systems and adapt to change quickly
- proven experience in customer support, event coordination, or a related field
- excellent organizational skills with the ability to prioritize tasks and work independently
- tech-savvy with proficiency in navigating modern software tools and systems
Job Duties
- Provide prompt and professional assistance to nonprofit organizers and registrants via chat, email, and phone
- troubleshoot issues related to event registration, software navigation, and mobile app functionality
- educate users on best practices for using our software to maximize their event success
- assist with the initial setup of new customer accounts and ensure smooth onboarding
- maintain accurate internal data and records related to customer accounts and support interactions
- provide internal support to team members as needed to resolve client issues and ensure a consistent client experience
- prioritize and manage multiple support requests in real-time, ensuring a high level of customer satisfaction
- collaborate with internal teams to resolve complex issues and improve the overall user experience
- document common questions and solutions to contribute to a growing knowledge base
- stay up-to-date on software updates, new features, and company policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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