Client Success Specialist

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $55,000.00

Work Schedule

Standard Hours

Benefits

base salary

Commission

Bonuses

Professional development opportunities

remote work flexibility

Collaborative team environment

Health Insurance

Job Description

GolfStatus is a rapidly expanding technology and media company headquartered in Lincoln, Nebraska. The company specializes in industry-leading golf event management and fundraising software designed to aid nonprofit organizations in streamlining their golf events to raise crucial funds that support their missions. GolfStatus's solutions combine powerful technology with practical golf fundraising resources, backed by exceptional industry-leading support, aiming to make charity golf tournaments simple, approachable, and efficient for organizations regardless of their type or size. As a growing tech entity, GolfStatus positions itself as a key partner for nonprofits and golf communities by facilitating fundraising success through innovative software and... Show More

Job Requirements

education level not explicitly specified
prior experience in customer service, sales, or client support preferred
ability to communicate professionally in written and verbal formats
tech-savvy mindset with the ability to learn new software tools quickly
strong problem-solving skills
detail-oriented work habits
ability to work independently and collaboratively
willingness to engage proactively with clients
positive attitude and eagerness to assist others

Job Qualifications

background in customer service, sales, or support preferred
background in and/or general knowledge of golf and golf facility operations a plus, but not required
strong interpersonal skills, including the ability to communicate clearly, effectively, and with a high degree of professionalism and kindness at all times
tech-savvy with basic knowledge of internet technologies
strong attention to detail
proactive and eager to help
ability to work with minimal supervision, both independently and as part of a team
results-oriented with a growth mindset
quick learner capable of turning training and feedback into continuous self- and team-improvement
experience or knowledge of b2npo sales and client services and/or saas products for nonprofit clients

Job Duties

work alongside in-house sales and golf course onboarding teams to meet and exceed the varying needs of nonprofits, event organizers, golf facilities, sponsors, end users, and other GolfStatus clients
build and maintain partner tournament and registration sites using proprietary tournament management software
track and record customer needs as specified, keeping a record of challenges and requests as part of regular reporting protocols
serve as a direct point of contact for inbound technical support inquiries via phone, email, and live chat
input, manage, and track customer data using the appropriate platforms
work closely with Account Managers/Fundraising Specialists to properly promote GolfStatus products
build meaningful client relationships that translate into year-over-year renewals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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