Client Success Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $78,000.00
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Work Schedule

Flexible
On-call
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Virtual care
Life insurance
Health savings account
Flexible spending account
401(k) matching
Employee assistance program
Paid Time Off
Holidays
Pet insurance

Job Description

TheKey is a pioneering concierge-based care company that has been dedicated to supporting successful long-term aging at home for nearly two decades. Founded in Silicon Valley, TheKey has expanded from a single location to a comprehensive network that spans across North America, committed to empowering clients to live life independently and with dignity in their own homes. The company specializes in providing tailored home care services with a focus on quality of life, safety, and the overall well-being of its clients. By delivering exceptional care experiences, TheKey supports not only clients but also their families, helping them navigate the complexities... Show More

Job Requirements

  • Ability to travel locally approximately up to 75% of the time
  • Ability to lift and carry up to 15-20 pounds
  • Ability to sit, stand, and walk for prolonged period of time throughout the workday
  • Ability to use standard office equipment
  • Bachelor’s degree in human or health services or a related profession from an accredited university preferred or equivalent work experience
  • Current driver’s license and proof of insurance
  • Excellent customer service and conflict resolution skills
  • Computer proficiency and ability to document accurate and timely notes in systems related to client visits

Job Qualifications

  • Bachelor’s degree in human or health services or a related profession from an accredited university preferred or equivalent work experience
  • Excellent customer service and conflict resolution skills
  • Computer proficiency and ability to document accurate and timely notes in systems related to client visits
  • Current driver’s license and proof of insurance
  • 3 years experience in health care, elder care, social work, or related industry preferred

Job Duties

  • Manage the day-to-day client relationship and delivery of quality care
  • Identify and focus on a holistic approach to client care with a focus on quality of life, including recommending new and or specific avenues to improve client care and experience
  • Conduct in person assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into active service with the organization
  • Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system
  • Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated
  • Collaborate and communicate with internal and external customers on a regular proactive basis, including daily, weekly, and or monthly meetings, as appropriate
  • Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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