Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $101.61 - $135.48
Work Schedule
Standard Hours
Benefits
competitive base salary
performance-based incentives
401(k) match
stock purchase plan
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
Job Description
DHL Global Forwarding is a premier logistics service provider known globally for its comprehensive solutions in freight forwarding and supply chain management. As part of Deutsche Post DHL Group, one of the world's largest logistics companies, DHL Global Forwarding offers world-class services including air, ocean, and road freight, customs brokerage, and specialized international trade solutions. With a strong emphasis on innovation and customer satisfaction, DHL serves a wide range of industries, helping businesses navigate the complexities of global trade with efficiency and reliability. The company is recognized for its commitment to providing customized logistics solutions tailored to the unique needs... Show More
Job Requirements
- Minimum 3 years' experience with international trade and customs services
- Proven experience in customer relationship management within the customs logistics industry
- Licensed customs broker (LCB) and customs compliance specialist (CCS) certifications are a plus
- Ability to work independently with strong time management skills
- Proven commitment to customer satisfaction with excellent communication and interpersonal skills
- Proficiency in MS Office
- Strong analytical and problem-solving capabilities
- Excellent telephone and email communication skills
- Willingness to travel up to 25% of the time
Job Qualifications
- Minimum 3 years' experience with international trade and customs services
- Proven experience in customer relationship management within the customs logistics industry
- Licensed customs broker (LCB) and customs compliance specialist (CCS) certifications are a plus
- Ability to work independently with strong time management skills
- Proven commitment to customer satisfaction with excellent communication and interpersonal skills
- Proficiency in MS Office
- Strong analytical and problem-solving capabilities
- Excellent telephone and email communication skills
- Willingness to travel up to 25% of the time
Job Duties
- Manage the overall delivery and performance of customs services for assigned accounts
- Track and assess DGF US customs KPI operations related to assigned accounts
- Develop, implement, and maintain Standard Operating Procedures for assigned accounts
- Oversee and manage customer and DGF reporting metrics
- Prepare, schedule, and deliver Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to assigned accounts, both virtually and in person
- Participate in regular conference calls with customers to discuss performance, compliance practices, challenges, and identify growth opportunities
- Analyze data related to critical import activity and exceptions to ensure consistent service delivery
- Address and resolve customer complaints and manage the issuance of Corrective and Preventive Actions (CAPA)
- Maintain strong relationships with customers, DGF Brokerage Management and Operations Staff, Vendors, and the Commercial Team
- Provide regular feedback to customers and CDZ management on performance and business development
- Engage with customs operations teams to resolve challenges and develop preventive action plans
- Assist with billing accuracy, dispute resolution, and the collection of past due invoices
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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