AXS

Client Services Specialist II (Festivals & Greenfield)

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $24.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Vacation Time
Sick Time
Company paid life insurance
Parental leave
401k plan
wellness programs

Job Description

AXS is a premier entertainment and ticketing company that connects fans with the artists, teams, and events they love. Since its founding in 2011, AXS has revolutionized the live entertainment industry by making it easier than ever for fans to discover events, find the perfect seats, and experience unforgettable live moments. With millions of tickets sold annually across thousands of concerts, festivals, sports games, and theater performances at some of the most iconic venues worldwide, AXS stands at the forefront of innovation in the live event ticketing space. The company is a subsidiary of AEG, a global leader in sports... Show More

Job Requirements

  • 2-4 years of live event ticketing and event programming experience in the music industry
  • proficiency in Microsoft Office including Word, Excel, and Outlook
  • ability to quickly master new technology
  • excellent written and verbal communication skills
  • capability to provide excellent service in a fast-paced, high-pressure environment
  • ability to handle multiple priorities and complete work timely
  • flexibility to work nights, weekends, and occasional holidays

Job Qualifications

  • 2-4 years of live event ticketing and event programming experience in the music industry
  • expertise in Microsoft Office including Word, Excel, and Outlook
  • proven ability to quickly master new technology
  • demonstrated excellent written and verbal communication skills
  • a commitment to providing excellent service in a fast-paced, high-pressure environment
  • ability to successfully handle multiple priorities and complete tasks in a timely manner
  • must be flexible about working nights, weekends, and occasional holidays

Job Duties

  • work with client Box Office and ticketing managers to develop a deep understanding of each client and venue and its unique challenges
  • develop expertise on all products and services, remaining current with all new releases
  • respond to support and service requests from client and venue
  • facilitate the sharing of best practices, offering advice on events and promotion configuration
  • track and report on all client interactions to ensure consistent, high-quality service
  • troubleshoot and resolve or escalate technical support issues
  • assist with event and promotion configuration for full-service clients

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.