Client Services Specialist - Bottleworks Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Employee Discounts
Paid Time Off
Training and development opportunities
401k
medical benefits
24/7 Online Care
Pet insurance
Job Description
Geronimo Hospitality Group is not your typical workplace. This innovative group consists of award-winning boutique hotels, restaurants, and clubs unified by a shared belief that the status quo is unacceptable. With a culture that values boundary-pushing and dedication, Geronimo Hospitality Group sets the standard rather than merely raising the bar. Known for creating memorable destinations rather than just stopping points, the Group invites individuals ready to be a part of an energetic team committed to excellence and hard work every day.
One of the jewels in their collection is the Bottleworks Hotel, a modern boutique hotel with 104 keys t... Show More
One of the jewels in their collection is the Bottleworks Hotel, a modern boutique hotel with 104 keys t... Show More
Job Requirements
- High school diploma or equivalent
- One year experience in sales or customer service
- Ability to write reports and business correspondence
- Ability to effectively communicate to managers, employees, vendors and customers
- U.S. work authorization
Job Qualifications
- High school diploma or equivalent
- One year experience in sales or customer service
- Previous experience in hotel operational roles preferred
- Ability to write reports and business correspondence
- Ability to effectively communicate to managers, employees, vendors and customers
- Bachelor’s degree in Hospitality or equivalent skills preferred
- Two or more years of sales or hospitality industry experience preferred
- Knowledge of Opera PMS, Amadeus TravelClick and/or Delphi preferred
Job Duties
- Possess extensive professional knowledge and expertise in their specific function
- Make decisions within specific guidelines
- Continue to grow leadership skills by utilizing the principles of Living as a Leader
- Be extremely organized and detail oriented
- Assist with maintaining existing groups
- Assist with maintaining all reservations to maximize bookings and revenue in accordance with hotel standards
- Follow reservation policies and procedures to maximize revenue
- Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently upheld
- Assist sales and operation teams with weekly pick-up reports and month end reporting
- Organize materials and assemble information packages in coordination with sales team
- Coordinate the client’s due dates for rooming lists, cut-off dates, contacts, etc. to ensure that all deadlines are met and extensions in place
- Build reservations from rooming lists for groups and set up proper billing accounts according to accounting policies in Property Management System
- Facilitate amenities, shuttles, billing, vouchers, gift bags and all other special items and requests to accommodate guests
- Develop and implement communication processes for all operations (Group resumes, LNR rate updates, etc.)
- Create group resumes through detailed communications with clients
- Lead group resume overview meetings with operations team (F&B and hotels)
- Organize and execute pre-cons for large or intricate groups
- Attend pre-cons for citywide events and relay necessary information to other departments
- Work closely with front desk to ensure accuracy of reservations and group room blocks
- Assist the sales team in capturing new leads and assist with site visits
- Respond to incoming reservation opportunities for the property that are outside the parameters of the guest services or sales teams
- Build account information, update information systems, assist guests with reservations
- Accommodate and document special requests
- Communicate information regarding designated VIP reservations
- Conduct inspections of guest rooms for tours and VIP guests
- Maintain positive relationships with repeat guests and all corporate accounts by delivering service excellence throughout each customer experience
- Communicate accurately and effectively in verbal and written form with guests and associates to respond accurately and completely
- Speak with others using clear and professional language
- Prepare and review documents accurately and completely
- Answer telephones using appropriate etiquette
- Perform other duties as assigned by the General Manager
- Work irregular hours including late nights, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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