Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional Development
Employee Discounts
Job Description
The hiring company operates within the luxury travel and business aviation industry, providing an exceptional level of service to a discerning clientele. This company specializes in managing seamless travel experiences, coordinating all facets of client travel from initial arrangements to the final destination. Their expertise extends to working closely with third-party vendors such as airlines, hotels, ground transportation providers, and catering services to deliver premium amenities that align perfectly with client expectations. As a respected player in the business aviation sector, the company is committed to operational excellence, innovation, and personalized client service, creating a top-tier travel experience for its... Show More
Job Requirements
- Bachelor's degree in business hospitality or aviation highly desired
- 3-5 years of experience in a luxury guest services position or travel management
- Strong understanding of travel industry trends regulations and best practices
- Familiarity with business aviation operating systems such as FL3XX JetInsight FOS
- Proficiency in travel booking systems and software
- Superior communication skills both verbal and written
- Excellent ability to coordinate with multiple parties to ensure desired outcomes
- Experience with Microsoft Office and Google Suite
- Exceptional organizational skills with the ability to multitask and prioritize effectively
- High degree of confidentiality and the ability to handle matters with appropriate discretion
- Ability to work independently and collaboratively in a fast-paced environment
- Flexibility to adapt to changing priorities and handle unexpected challenges
- Availability to work a flexible schedule including evenings weekends and holidays
Job Qualifications
- Bachelor's degree in business hospitality or aviation highly desired
- 3-5 years of experience in a luxury guest services position or travel management
- Strong understanding of travel industry trends regulations and best practices
- Familiarity with business aviation operating systems such as FL3XX JetInsight FOS
- Proficiency in travel booking systems and software
- Superior communication skills both verbal and written
- Excellent ability to coordinate with multiple parties to ensure desired outcomes
- Experience with Microsoft Office and Google Suite
- Exceptional organizational skills with the ability to multitask and prioritize effectively
- High degree of confidentiality and the ability to handle matters with appropriate discretion
- Ability to work independently and collaboratively in a fast-paced environment
- Flexibility to adapt to changing priorities and handle unexpected challenges
- Availability to work a flexible schedule including evenings weekends and holidays
Job Duties
- Relay aircraft positioning including ETDs and ETAs for the entire fleet
- Provide flight following notifications including crew arrival catering onboard and passenger arrival for each scheduled flight
- Coordinate with Flight Support and Ground Operations for daily operational changes
- Serve as the first point of contact for client resolution during irregular operations
- Host passengers in the VIP Client Lounge as needed or directed by management
- Provide timely updates and assistance throughout the travel process including addressing any concerns or changes to the itinerary due to weather mechanical issues or schedule changes
- Research and book flights accommodations transportation and other travel-related services based on operational requirements considering budget preferences and travel policies
- Create detailed travel itineraries outlining flight details hotel reservations ground transportation and any other relevant information within FL3XX and CTM GCL
- Arrange requested ground transportation including chauffeured car services rental cars and Thrive Ground Operations pickup requests
- Negotiate hotel rates with vendors to optimize cost savings for crews on the day of arrival
- Liaise with airlines hotels car rental companies and other travel vendors to secure the best deals and ensure smooth logistics utilizing preferred vendors for hotels rental cars and airlines
- Communicate and coordinate with third-party vendors regarding amenities catering or other special requests made by passengers to ensure timely and appropriate execution
- Arrange all requested catering for clients through local vendors DoorDash Instacart and international handlers
- Submit all invoices for catering ground transportation to MySky directly for processing
- Input passport information and upload passport photos to complete the passenger profile including pet documents
- Thoroughly examine all email correspondences and Teams communication for each individual trip 48 hours and 24 hours prior to departure to ensure all details regarding the trip are correct and up to date
- Reconcile travel expenses and advocate on behalf of Thrive to avoid or reduce penalties
- Ensure compliance with company travel policies and guidelines
- Provide guidance and support to travelers on policy requirements and procedures
- Provide support for travelers in case of emergencies flight cancellations or other unexpected disruptions
- Arrange alternative travel arrangements and assist with rebooking as needed
- Utilize FL3XX and other applicable software to optimize coordinate and communicate between all appropriate parties to ensure all passenger needs are executed to company standard
- Ensure and confirm any special requests are within applicable federal compliance and company policy
- Perform all other duties as assigned by senior leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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