Client Services Representative II, KSNA | Sun-Thu 5:00am-1:30pm
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
Clay Lacy Aviation is a premier aviation services company known for its dedication to excellence and commitment to providing outstanding customer experiences. Operating in the luxury aviation sector, the company offers a range of services including aircraft management, maintenance, charter, and fixed-base operations (FBO) at multiple locations. With a reputation for luxury, professionalism, and personalized service, Clay Lacy Aviation is a leader in the industry, catering to discerning clientele who demand the highest standards of service and attention to detail.
Located at Santa Ana Airport (KSNA), Clay Lacy Aviation provides a sophisticated FBO environment where clients and guests receive me... Show More
Located at Santa Ana Airport (KSNA), Clay Lacy Aviation provides a sophisticated FBO environment where clients and guests receive me... Show More
Job Requirements
- Must have a valid C Class driver's license with a clean driving record
- flexible schedule with ability to work all shifts, weekends, and holidays
- must pass pre-employment drug testing and background check
- excellent time management and organizational skills
- adept problem solver and deadline driven
- highly detail-oriented
- strong critical thinking and active listening skills
- ability to coordinate effectively with team
- service oriented mindset
- social perceptiveness
- outstanding communication skills
Job Qualifications
- High school diploma or equivalent required
- college degree in hospitality or equivalent preferred
- three to five years of aviation client relations experience preferred
- candidates from luxury hotel or broader luxury hospitality industries considered
- excellent communication skills with fluency in reading, writing, and spoken English
- excellent personal presentation and interpersonal skills
- strong computer literacy and proficiency in Microsoft Suite
- ability to work independently in a fast-paced environment
Job Duties
- All responsibilities of Client Services Representative I
- serve as concierge to passengers and pilots to ensure smooth reservation, arrival, and departure experiences
- establish long-term, trusted relationships by delivering the highest level of personalized service
- regularly interact with customers and tenants to promote the FBO and ensure high customer satisfaction
- contribute to training and development of CSR I and other FBO employees
- resolve customer complaints and escalate to supervisor as needed
- engage in daily interdepartmental huddle calls
- coordinate activities between Client Services team, Concierge, and Line Service to enhance client experience
- manage valet/greeter vehicle and inventory
- participate in continuous safety requirements according to LAWA and Clay Lacy Aviation policies
- produce daily reports as required by management
- perform nightly duties as per closing checklist
- handle billing of clients and assist with billing disputes using FBO 360/HUB
- track and update notes related to airport restrictions and addendums
- perform accounting duties related to Corridor
- undertake other responsibilities as assigned or requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.