Client Services Representative II, KSNA

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $26.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

comprehensive benefits

competitive salary

Health Insurance

Paid Time Off

Employee wellness programs

Equal employment opportunity

Reasonable accommodation policy

Job Description

Clay Lacy Aviation is a premier aviation services provider renowned for delivering exceptional client experiences across multiple locations. Established with a commitment to superior quality and personalized service, Clay Lacy Aviation operates as a fixed-base operator (FBO) that offers a comprehensive range of aircraft services including fueling, hangaring, maintenance, and charter operations. With a rich heritage in aviation and a reputation for excellence, the company aims to exceed the expectations of its high-profile clientele including private aircraft owners, corporate customers, and aviation enthusiasts.

Located in Santa Ana, California (KSNA), this position is part of Clay Lacy Aviation's ongoing effo... Show More

Job Requirements

Valid C Class driver’s license with clean driving record
Flexible schedule with availability to work all shifts, weekends, and holidays
Excellent communication skills in reading, writing, and spoken English
Excellent personal presentation and interpersonal skills
Must be able to pass pre-employment drug testing and background check

Job Qualifications

High school diploma or equivalent
College degree in hospitality or equivalent preferred
Three to five years of aviation client relations experience preferred
Experience from luxury hotel or broader luxury hospitality industry considered
Excellent communication and interpersonal skills
Proficiency in Microsoft Office suite
Strong organizational skills
Ability to work independently and in a fast-paced environment
Adept problem-solving skills
Detail-oriented
Flexible schedule to cover shifts, weekends, and holidays

Job Duties

Serve as concierge to passengers and pilots to ensure smooth reservation, arrival, and departure experience
Establish long-term trusted relationships by delivering highest level of personalized service
Regularly interact with customers and tenants to promote the FBO and ensure high customer satisfaction
Contribute to training and development of CSR I and other FBO employees
Resolve customer complaints and escalate to supervisor as needed
Participate in daily interdepartmental huddle calls
Manage valet/greeter vehicle and inventory
Ensure compliance with safety requirements as per LAWA and CLA policies
Produce daily management reports
Perform nightly duties as required by closing checklist
Assist with FBO 360/HUB billing and billing disputes
Track and update notes on airport restrictions and addendums
Perform accounting duties
Other responsibilities as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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