Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee wellness programs
competitive salary
comprehensive benefits
Job Description
Clay Lacy Aviation, based in Santa Ana, California, is a leading Fixed-Base Operator (FBO) company that has set the benchmark in luxury aviation services. Established with a commitment to excellence, the company is renowned for delivering an unparalleled experience to its clients, combining attention to detail, impeccable service, and industry expertise. Clay Lacy Aviation caters to a discerning clientele, providing premium services such as aircraft management, charter, maintenance, and fuel services. The organization thrives on creating trusted, long-term relationships with its clients through consistent excellence and personalized attention. Clay Lacy Aviation operates at the Santa Ana Airport (KSNA), a dynamic... Show More
Job Requirements
- High school diploma or equivalent
- Flexible schedule to work all shifts, weekends, and holidays
- Valid C Class driver’s license with a clean driving record
- Excellent communication skills in English
- Ability to work independently and thrive in a fast-paced environment
- Strong computer literacy with proficiency in Microsoft Suite
- Demonstrable organizational and interpersonal skills
Job Qualifications
- High school diploma or equivalent
- College degree in Hospitality or equivalent preferred
- Three to five years of aviation client relations experience preferred
- Experience in luxury hotel or broader luxury hospitality industry considered
- Excellent communication skills with fluency in English
- Strong organizational and computer skills
- Ability to work independently in a fast-paced environment
- Demonstrated problem-solving and time management skills
- Valid C Class driver’s license with clean driving record
- Ability to work flexible schedules including weekends and holidays
Job Duties
- Serve as concierge to passengers and pilots to ensure smooth reservation, arrival, and departure experience
- Establish long-term, trusted relationships by delivering personalized service
- Regularly interact with customers and tenants to promote the FBO and ensure high customer satisfaction
- Contribute to training and development of CSR I and other FBO employees
- Resolve customer complaints and escalate to supervisor as needed
- Participate in daily interdepartmental huddle calls
- Manage valet/greeter vehicle and inventory
- Ensure compliance with safety requirements per LAWA and CLA policies
- Produce daily reports as requested by Management
- Perform nightly duties as per closing checklist
- Manage billing of all clients and assist with disputes
- Track and update notes regarding airport restrictions and addendums
- Perform accounting duties for the Corridor
- Perform other responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.