Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Notary public access
Job Description
FlightSafety International is widely recognized as the world’s premier professional aviation training company, dedicated to delivering advanced training solutions to commercial, government, and military aviation sectors worldwide. Established as a global leader in flight simulation training, the company supplies cutting-edge flight simulators, visual systems, and displays to enhance pilot preparedness and aviation safety. FlightSafety International serves a diverse clientele spanning 167 countries and independent territories, reflecting its unrivaled reach and reputation for excellence in aviation education and technology. The organization operates the largest fleet of advanced full-flight simulators internationally, supported by Learning Centers in strategic locations across the United States,... Show More
Job Requirements
- Associate degree from a two-year college or technical school preferred
- one to two years related experience in customer service, hospitality, or administration
- excellent customer service skills
- fluency in English in both verbal and written communication
- ability to work multi-line phone systems and use standard office equipment
- ability to multitask and prioritize tasks in a fast-paced environment
- strong interpersonal and communication skills
- proficiency with basic computer and MS Office applications
- ability to work professionally in a team environment
- punctual and dependable
- adaptable to different personality types
Job Qualifications
- Associate degree (AA) from a two-year college or technical school preferred
- one to two (1-2) years related experience in customer service, hospitality, or administration
- excellent customer service skills
- strong verbal and written communication skills
- fluency in English through verbal and written communication
- ability to adapt and respond to different personality types
- proficiency with multi-line phone systems and standard office equipment such as scanners, fax machines, copiers, and tablets
- knowledge of MS Office Suite and basic computer skills including typing 45 WPM
- ability to multi-task, prioritize, and manage time effectively
- ability to work professionally with fellow employees
- accountability and punctuality
- approachable demeanor
- able to work in a dynamic, fast-paced environment
Job Duties
- Greet and welcome clients and guests at the front desk
- conduct center tours as required
- maintain visitor log and run export compliance as required
- manage client hotel and car accommodations and luggage tags
- provide client schedules by email, print, or through the proprietary FSI app
- prepare Client Welcome Packets
- assist clients with login issues for client-facing apps such as eFlightBag and FlightSafety App
- create Client Roster Report and other enterprise reports as needed
- assist with client check-in and electronic training folder
- manage shipping and mailing of completion documents
- support center supply inventory and front desk upkeep
- assist with gift shop sales as needed
- assist with accounts payable invoices and monthly sales tax report processing
- coordinate customer lunches and follow specific center requirements
- perform notary public duties as needed
- handle TSA application processing and tracking
- manage M-1 Visa and Visa Invitation Letters processes
- process all client training completion documents and associated processes including managing ROT dashboard
- obtain and track Client Consent Process per Personal Data Protection System (PDPS) requirements
- may train entry level customer support teammates
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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