Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible spending accounts
Job Description
FlightSafety International is the world’s premier professional aviation training company and a leading supplier of flight simulators, visual systems, and displays to a wide range of commercial, government, and military organizations. Established as a global leader in aviation training, FlightSafety International offers comprehensive training services for pilots, technicians, and other aviation professionals originating from 167 countries and independent territories around the world. The company operates the world’s largest fleet of advanced full-flight simulators, complemented by award-winning maintenance training programs at its Learning Centers and other training locations strategically positioned in the United States, Canada, France, and the United Kingdom. FlightSafety... Show More
Job Requirements
- Associate degree (AA) from a two-year college or technical school preferred
- one to two (1-2) years related experience in customer service, hospitality or administration
- excellent customer service skills
- ability to work multi-line phone system and office equipment
- ability to work in dynamic and fast paced environment
- fluent English communication skills
- basic computer skills
Job Qualifications
- Associate degree (AA) from a two-year college or technical school preferred
- one to two (1-2) years related experience in related field such as customer service, hospitality or administration
- excellent customer service skills
- customer/client oriented and ability to adapt/respond to different types of personalities
- ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad)
- ability to work in a dynamic and fast paced environment
- approachable
- ability to multi-task, prioritize and manage time effectively to complete tasks
- ability to interact with fellow employees in a professional manner
- accountability, i.e. shows up to work on time
- fluency in English, through both verbal and written communications
- strong verbal and written communication skills
- general knowledge of the following software: MS Office Suite
- basic computer skills (types 45 WPM)
Job Duties
- Greet and welcome clients and guests at the front desk
- conduct center tours as required
- maintain visitor log and run Export Compliance as required
- responsible for client hotel and car accommodations, luggage tags
- provide client schedules by email, print, or through the FSI app
- responsible for Client Welcome Packets
- assist clients with client facing app login issues
- assist with creating Client Roster Report and other enterprise reports as needed by center
- assist with check in and client electronic training folder
- responsible for shipping/mailing of completion documents
- assist with center supply inventory, front desk upkeep, giftshop sales as needed
- assist with accounts payable invoices and processing monthly sales tax report as needed
- assist with customer lunches and customer specific center requirements
- notary public duties as needed
- responsible for TSA application, processing and tracking
- responsible for M-1 Visa and Visa Invitation Letters process
- process all client training completion documents and associated processes to include managing the ROT dashboard
- responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed
- may be responsible for training entry level Customer Support teammates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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