Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Professional Development
Job Description
FlightSafety International is recognized globally as the premier professional aviation training company and supplier. Established to meet the rigorous demands of the aviation industry, FlightSafety provides a wide array of training solutions and advanced simulation technologies to commercial, government, and military sectors. Operating the world's largest fleet of full-flight simulators along with award-winning maintenance training, FlightSafety serves aviation professionals including pilots and technicians from 167 countries and independent territories. With Learning Centers and training locations spread across the United States, Canada, France, and the United Kingdom, the company ensures comprehensive training accessibility on a global scale. FlightSafety emphasizes innovation and... Show More
Job Requirements
- Associate degree (AA) from a two-year college or technical school preferred
- One to two (1-2) years related experience in customer service, hospitality, or administration
- Ability to work in a dynamic and fast paced environment
- Excellent customer service skills
- Fluency in English through verbal and written communication
- Ability to work with multi-line phone systems and standard office equipment
- Basic computer skills including typing 45 WPM
Job Qualifications
- Associate degree (AA) from a two-year college or technical school preferred
- One to two (1-2) years related experience in customer service, hospitality, or administration
- Excellent customer service skills
- Ability to adapt and respond to different client personalities
- Experience working with multi-line phone systems and standard office equipment
- Strong verbal and written communication skills
- Fluency in English both verbal and written
- Proficiency with MS Office Suite
- Basic computer skills able to type 45 WPM
- Ability to multitask, prioritize and manage time effectively
- Professional interaction with employees
- Accountability and punctuality
Job Duties
- Greet and welcome clients and guests at the front desk
- Conduct center tours as required
- Maintain visitor log and run export compliance as required
- Responsible for client hotel and car accommodations, luggage tags
- Provide client schedules by email, print, or through the FSI app
- Responsible for client welcome packets
- Assist clients with app login issues such as FlightBag and FlightSafety App
- Assist with creating client roster reports and other enterprise reports as needed
- Assist with check-in and client electronic training folder
- Responsible for shipping and mailing completion documents
- Assist with center supply inventory, front desk upkeep, giftshop sales as needed
- Assist with accounts payable invoices and processing monthly sales tax reports as needed
- Assist with customer lunches and customer-specific center requirements
- Perform notary public duties as needed
- Responsible for TSA application processing and tracking
- Responsible for M-1 Visa and Visa invitation letters processing
- Process all client training completion documents and manage the ROT dashboard
- Obtain and track client consent per Personal Data Protection System requirements
- May be responsible for training entry level customer support teammates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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