Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee Discounts
Professional Development
Job Description
FlightSafety International is a globally renowned professional aviation training company, recognized as the world’s premier provider of flight simulators, visual systems, and displays to commercial, government, and military sectors. The company is dedicated to training pilots, technicians, and aviation professionals from over 167 countries and independent territories, making it an essential partner in the aviation industry. FlightSafety operates the largest fleet of advanced full-flight simulators worldwide, offering cutting-edge and award-winning maintenance training. Their Learning Centers and training locations are strategically positioned across the United States, Canada, France, and the United Kingdom to provide accessible and high-quality training programs.
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Job Requirements
- Associate degree (AA) from a two-year college or technical school preferred
- one to two (1-2) years related experience in customer service, hospitality, or administration
- excellent customer service skills
- customer/client oriented and ability to adapt/respond to different types of personalities
- ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad)
- ability to work in a dynamic and fast paced environment
- approachable
- ability to multi-task, prioritize and manage time effectively to complete tasks
- ability to interact with fellow employees in a professional manner
- accountability, i.e. shows up to work on time
- fluency in English, through both verbal and written communications
- able to speak, understand, read and write
- strong verbal and written communication skills
- general knowledge of MS Office Suite
- basic computer skills (types 45 WPM)
Job Qualifications
- Associate degree (AA) from a two-year college or technical school preferred
- one to two (1-2) years related experience in customer service, hospitality, or administration
- excellent customer service skills
- customer/client oriented and ability to adapt/respond to different types of personalities
- ability to work in a dynamic and fast paced environment
- approachable
- ability to multi-task, prioritize and manage time effectively
- ability to interact with fellow employees professionally
- accountability, i.e. shows up to work on time
- fluency in English, both verbal and written communications
- strong verbal and written communication skills
- general knowledge of MS Office Suite
- basic computer skills (types 45 WPM)
Job Duties
- Greet and welcome clients and guests at the front desk
- conduct center tours as required
- maintain visitor log and run Export Compliance as required
- responsible for client hotel and car accommodations, luggage tags
- provide client schedules by email, print, or through the FSI app
- responsible for Client Welcome Packets
- assist clients with client facing app login issues (FlightBag and FlightSafety App)
- assist with creating Client Roster Report and other enterprise reports as needed by center
- assist with check in and client electronic training folder
- responsible for shipping/mailing of completion documents
- assist with center supply inventory, front desk upkeep, gift shop sales as needed
- assist with accounts payable invoices and processing monthly sales tax report as needed
- assist with customer lunches and customer specific center requirements
- notary public duties as needed
- responsible for TSA application, processing and tracking
- responsible for M-1 Visa and Visa Invitation Letters process
- process all client training completion documents and associated processes to include managing the ROT dashboard
- responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed
- may be responsible for training entry level Customer Support teammates
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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